Job Opportunities API

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.  We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realize their full potential, who in turn have the opportunity to continuously drive innovation.  This posting is part of our Talent Pipeline Initiative—we’re proactively connecting with talent who are interested in future opportunities with us over the next 3–6 months. While this is not for an immediate opening, strong candidates will be prioritized as roles become available.  Please note that this will be a 12 months / 24 months fixed term contract role. What You’ll Likely Work On and depending on project needs, you may:  The operations support engineer will be working with Customer’s product team that seeks to design and develop software applications that help Customers to better serve the needs of the people of Singapore. To that end, the Customer employs an agile approach towards development, and work towards adopting the best practices and tools used in the top technology companies and organizations. The Customer is looking for a Operations Support Engineer who will be part of the main development team to provide L1 and L2 and L3-code level changes support to an internal product. The Operations Engineer in IT product management is responsible for ensuring the reliability, stability, and efficiency of our technical infrastructure. The individual will work closely with developers, product managers, and user support to identify and rectify any issues that could affect the performance of the system. This role is crucial in maintaining high uptime and providing the expected level of service to our users. Responsibilities include monitoring system performance, resolving technical issues, coordinating with different teams for problem resolution, creating preventive measures(optional), and maintaining documentation related to system configuration, process, and service records. Monitor and analyze the current state of various product runtime environment (production and non-production) to ensure optimum system performance, and work out data-based strategy for continuous improvement. Work with application teams, solution architects, security consultants, and other teams to implement improvement plans. Manage application and security incidents, conduct problem determination, work with various internal teams and vendors to resolve issues on a timely basis to meet SLA, provides reporting and escalation to higher management or incident committee if necessary. Develop operations and processes guide to ensure every aspect of operations is documented and complies with audit requirements. Manage day-to-day operation activities, analyze statistics and write status and progress reports, and present findings to stakeholders and higher management. Manage operations team consisting of staff and vendors, ensuring support is available on a 24/7 basis. Requirements Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience as an Operations Engineer or similar role in an IT setting. Implement change management and incident management workflows, using ITSM tools e.g. Remedy, Zendesk, ServiceDesk to automate workflows is advantageous Implement security and access control measures to control privileged access to test and production environment. Implement full stack monitoring (i.e. application a