Job Opportunities API

Who We Are WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses. VML, part of WPP, supports WPP Enterprise Solutions by helping brands activate transformation through creativity and experience. Job Title  :     Operations Support Analyst Location: Remote (Shift- 5:30 AM - 12 PM) Type of position:  Fulltime Experience: 7+ Years The opportunity: Operations Support Engineer is critical in the day-to-day operation and management of a number of client's ecommerce service(s). This role will work as part of a wider Operations team responsible for delivery and support across varying technology stacks such as legacy-hosted infrastructure and AWS.   The Operations Support Engineer will work closely with the account technical teams (Developers, SRE’s, DBA’s and other and SME’s) and the management teams to ensure all support tasks and activities are conducted to maintain the clients service is operating smoothly.     What you’ll be doing: To perform daily checks & a variety of support tasks within the support team  Monitor live system telemetry and investigate any potential issues Pick up incidents, investigate the root cause and follow their lifecycle through to resolution  Take a proactive approach to all incidents and problems raised  Ensure customers are updated and tickets are managed with the correct level of information  Interact with surrounding support teams to consult on issues and escalate to the SME’s where needed  Address a variety of ad-hoc queries and run various reports where needed.  Always demonstrate ownership to the customer and within the team  Data interface/scheduled job monitoring with their associated issue resolution to ensure that all systems are running issue free and jobs complete on time. Creating and updating runbooks for any live incidents investigated and actioned engage in scheduled work to undertake system upgrades & deployments    This role will require working on an on-call rota addressing issues out of hours.    What we want from you: Recent experience with ecommerce solutions, Salesforce Commerce Cloud, HCL Commerce or Adobe Commerce being advantageous.  Solid Unix experience including UNIX, SOLARIS AIX, LINUX, Windows  Unix scripting (e.g. perl and bash)  Strong Observability experience Strong AWS experience  Extensive trouble shooting experience  Exposure to a coding language such as Java  Experience with databases such as SQL  Understanding of MySQL and/or SQL querying  Exposure to frontend troubleshooting e.g. JS and CSS  Exposure to Jenkins, terraform, or Kubernetes  Exposure to Git, Docker  Understanding and practical experience of ITIL or Agile Service Management best practice frameworks  Continuous improvement  Data driven approach  Excellent all-round communication skills  Good customer service skills and a good understanding of customer focus and updates  Good time manager and able to multi-task  Excellent delivery focus and commitment  Team player, able to learn/adapt quickly and take r