Job Opportunities API

Koala is a global furniture brand bringing Australian design and innovation to the world. We create forward-thinking products that solve problems for people and homes everywhere, driven by our purpose to make the world a more comfortable place. We’ve always believed in doing things differently, whether in the way we develop products, how we do people and culture, or the way we bring the brand to life. That mindset has fuelled our growth, helping us disrupt categories in ways that are creative, bold and often unexpected. While we’re a household name in Australia, our journey on the global stage is only just beginning. Since launching in 2015, our furniture has reached homes across Australia, Japan, the US and the UK. As a B Corp-certified, customer-obsessed, and data-led company, we’re committed to revolutionising furniture for generations to come through design, innovation, and meaningful sustainability. Role Description We’re building something at a genuinely critical moment. We need someone who can think like a CEO, execute like a founder, and make the COO twice as effective. This isn’t a project management job. It’s not a strategy consultant’s secondment. This is one of the highest-leverage roles in the company. You take our biggest, most complex operational priorities, international expansion, global fulfilment and customer experience at scale, and drive them to board-ready recommendation to real world delivery. You’ll go deep where the COO can’t, build the commercial case for action and push it through the teams that actually ship it. Success means the COO's reach and output doubles. If this sounds like a lot of responsibility, it is. But if you’re the right person, it’ll also be the most exciting job you’ve ever had. Key Responsibilities Global Operations and Fulfillment Strategy. Develop and own global and local operations and fulfillment strategy. Build strategic distribution models that balance customer experience, growth ambitions, delivery models and cost optimisation to achieve our global goals. Make the trade-offs explicit (modelling how speed, cost and footprint play against each other so leadership can choose deliberately) and design the inventory and network footprint that scales with growth. Working in parallel with the Global Fulfilment Lead and local teams, pressure-test and round out their strategies, providing the models, business cases and decision support that turn strategy into action. Customer experience acceleration. End to end order to return customer experience, leverage data, AI, move us to use data to find the highest-leverage CX improvements across the post-purchase and delivery journey, build the case for change, and drive the cross-functional work to ship them. International expansion. Lead the analysis and go-to-market groundwork for operational launches into new markets. Develop short, fast and flexible entry strategies with meaningful paths to optimised mid-term structures across supply chain, logistics and operational teams. Assist in selecting and managing local partners (3PLs, distributors, suppliers). Opportunity analysis & decision support. Identify, size, and pressure-test growth and operational opportunities across markets and functions. Build the data models, market analyses, and unit economics that turn a hypothesis into a clear go/no-go recommendation for the COO and exec team. Business case development. Own the end-to-end business case for major initiatives, financial modelling, scenario analysis, risk assessment, and the investment narrative. Translate complex operational and commercial trade-offs into crisp, decision-ready recommendations. Execution & project leadership. Drive priority projects through to delivery by working hand-in-hand with operational, supply chain, commercial, and CX teams. Set milestones, unblock cross-functional friction, hold owners accountable, and report progress against outcomes.