Job Opportunities API

From day one at Unobravo, we’ve been on a mission to make mental health support truly accessible to everyone by normalizing therapy, fostering openness, and breaking down the stigma that still surrounds it. Our success is driven by an exceptional team dedicated to providing high-quality, accessible care, anytime, anywhere. With over 9,000 qualified therapists and more than 7 million therapy sessions delivered, we’re proud to have made a meaningful difference in countless lives. We are looking for an Operations Lead that will play a key role in ensuring the operational excellence of the Supply & Onboarding management focusing on processes automation and optimizations and proactively addressing risks, bottlenecks, and disruptions. The Essentials Seniority: Mid-Level Languages: Italian, English Location: Milan Salary range: EUR 30,000 - 40,000 in line with our commitment to transparent and equitable compensation practices. What You'll Do Oversee, own and optimize the full acquisition and onboarding journey of new therapists, ensuring targets are met in line with company growth Own the implementation of process automation across acquisition and onboarding areas and drive the adoption of AI tooling Oversee and continuously improve the clinical onboarding process and team organization, ensuring a high-quality and consistent experience Act as the cross-team integration lead for new strategic streams of work across the company into the acquisition and onboarding processes Redesign and optimise the therapist offboarding process, ensuring a smooth and compliant experience while gathering scalability and preserving patients needs ✅ Must-have 3–5 years of experience in Operations, Service Operations or Program Management (preferably in high-volume scale-ups). Proved hands-on experience with process automation AI-based Strong analytical mindset: comfortable reading and working data, identifying patterns, and building the case for change with a strong bias toward execution. Experience working in fast-paced, high-variability operational environments. Strong familiarity with operational metrics, SLAs, and structured workflows. Proven experience coordinating cross-functional stakeholders. Strong problem-solving skills, with a structured approach to root-cause analysis and continuous improvement. Fluency in English. 💫 Not everyone checks every box, and that’s okay. If this role inspires you and you’re passionate about making an impact in our mission, we’d love to hear from you 💫 🎁What we offer Desk Here, Desk There🏠 Home or hub? You choose! We’ll support you with a home workstation budget to perfect your setup and up to two coworking sessions a month to connect with your teammates. Scaling with purpose 🌱 Step into a work environment that's in constant motion , and ever-evolving . Be part of a company that's on the rise! Everyone Needs Unobravo 💆 Your mental health matters. Get access to exclusive discounts on psychotherapy sessions with our professionals: your well-being comes first. Moments That Matter 🎉 Enjoy unforgettable company retreats , team-building experiences, nationwide aperitivo parties and more.. Because we love celebrating milestones together! Free Online Language Training 🗣️ We speak your language, and want you to speak ours! Enjoy a free membership and conversation courses on our language platform to grow personally and professionally. Birthday Off 🎂 Celebrating the passing of time is also fun at Unobravo! All employees can enjoy a day off on the month of their birthday . World Mental Health Day, Our Way 🧘‍♀️ On World Mental Health Day, we step back together, giving each of us an additional day off to rest, reflect and recharge. Inclusive Parental Leave 👶