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Job Title:                                 Operations Manager Department:                            Operations Reports to:                               Retreat Director FLSA Classification:            Salary Exempt Supervises:                              11.5 Employees (Full Time Employees, Part Time and On-Call Employees) Created / Updated:              May 2026 Starting Salary Range:        $72,000-$85,000 (commensurate with experience) About Sensei:    Founded by Dr. David Agus and Larry Ellison, our ecosystem of products and experiences is designed with one intention: to empower you to grow well and lead the world toward greater wellbeing.    Based on Dr. Agus’ philosophy, Sensei believes we can guide our guests to greater wellbeing by offering experiential movement, rest and nourishment classes and programs. The launch of the Retreats wellness brand took place on Lana’i, Hawaii in partnership with Four Season’s lodging and food offerings by Nobu.  In this location, Sensei Porcupine Creek, Sensei is operating the lodging operation, as well as world-class golf, tennis, spa, fitness, movement, nutrition, meditative, enrichment and body assessment facilities. In addition, Sensei will run the F&B operation, as part of a licensing agreement with Nobu. Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology.  You can read our story  here .   POSITION OVERVIEW The Operations Manager is a strategic and highly engaged leader responsible for driving the day-to-day execution of the Sensei Lāna‘i guest experience and operational performance. Reporting to the Retreat Director, this role ensures a seamless, personalized, and elevated guest journey from pre-arrival planning through on-property execution. The Operations Manager leads core operational teams while maintaining real-time oversight of bookings, guest flow, service delivery, and overall retreat operations. This position serves as a central connector across departments, aligning Pre-Arrival, Experience, Spa, Wellness, and Retreat Assistant teams with Four Seasons partners including Reservations, Front Office, Engineering, Housekeeping and Food & Beverage. Through this collaboration, the Operations Manager ensures that every detail of the guest experience is executed with precision, consistency, and care. The Operations Manager is responsible for balancing service excellence with operational efficiency, including labor optimization, revenue opportunity identification, and booking accuracy. They act as a point of contact for guest experience, ensuring thoughtful recovery, proactive communication, and high-touch service at all times. This leader also plays a key role in team development and accountability, overseeing training, performance, and daily communication to ensure the Experience Specialist, PreArrival Experience Specialist and Retreat Assistant teams are aligned, informed and empowered to deliver at the highest level. Through strong leadership, operational discipline, and cross-functional partnership, the Operations Manager ensures that Sensei Lāna‘i delivers a consistently exceptional, intentional, and wellness-driven experience aligned with our missi