Job Opportunities API

A process driven and service mindset who can bridge the teams like a well engaged department with internal and external stakeholder management. Responsibilities: ·       Manage/handle a department of 50 to 60 people. ·       Smart execution of department operations within given resources. Their leave and shift management. ·       Enablement of resources for efficient executions as per their roles and responsibilities. ·       Establishing and monitoring customer service standards by employing recognized and comprehensive benchmarks. ·       Conducting progress and development meetings with staff. ·       Strong follow up for on-going projects and its completion on time. ·       Developing a performance driven team who can achieve their assign targets. ·       Creating a professional work environment where individuals are treated equally and fairly. To keep a healthy work life balance for all employees. ·       Implementation of company policies & procedures. ·       Time to time reviews of KPI’s, performance analysis and workable areas. ·       Training need analysis and development of the staff for next level roles. ·       Focus for operations improvement and business development. ·       Process creation and improvement for the best interest of the business. Requirements Qualification: ·       Must be graduate with BBA/MBA preferred. ·       Excellent English communication skills Skills Required: Leadership skills, team management, project management, situation handling, Go-getter attitude focused approach, calm, proactive, hardworking as well as intelligent working, time-driven, soft-spoken, dedicated to assigned tasks, quick learner, team player as well as solid individual player, solution provider. Experience Required: Minimum 5 to 8 years of experience required. Managing different teams and department. Customer support & services business operations, call center operations, business development, recruitment, and project management.