Job Opportunities API

About THX THX is a founder-led specialist plant and equipment hire business serving the fit-out sector, built on a simple promise: no ordinary hire experience. The business has grown revenue strongly year on year, operates a modern fleet with 95% of assets under five years old, and employs around 190 people. THX has a clear and ambitious growth plan across the next few years. This role exists to lead operations through that journey.  The Role Reports To: Managing Director Location: Bedford, on site (multi-site presence as THX grows) Team: Warehouse, Workshop, Transport and Health & Safety; c.140 operational staff via departmental managers Seat: Senior Leadership Team member Role Purpose To lead THX operations through a significant growth journey while materially improving operational efficiency, safety and customer experience. The Operations Director owns the operational P&L levers (operational wages, haulage, workshop cost, fleet availability) and is directly accountable for improving operational wage efficiency as the business scales. The role is a genuine player-coach position: strategic at the SLT table, hands-on in the yard, and a developer of the management team beneath it.  Key Accountabilities  Operational efficiency and EBITDA  Own the operational cost base and drive a material reduction in operations wages as a percentage of revenue, without degrading service.  Embed and improve the operational efficiency scorecard: trips per driver, inspections per head, NCRs (process errors), and on-time in-full delivery, reported monthly into the board pack.  Design an operating model that grows revenue faster than operational headcount, so volume scales through process, planning and technology rather than bodies.  Work with the Commercial Director to strengthen cross-hire partner performance and commercial outcomes.  Leadership and capability building  Partner with the warehouse, workshop and transport managers to shape how the operation scales.  Set clear KPIs and hold weekly operational cadence, feeding accurate data into the monthly board pack.  Champion the HIRE values (Humility, Innovation, Refreshing, Energetic) and protect the THX customer experience as the business scales.  Fleet and asset performance  Maximise return on the hire fleet: availability, utilisation, first-time fix, servicing schedules and asset lifecycle decisions in partnership with Finance and Procurement.  Unlock the currently unutilised on-hire value potential identified in the fleet through better availability and turnaround.  Safety, compliance and infrastructure  Own health and safety across all operational areas, ensuring compliance with UK regulation, FORS/transport requirements and industry best practice.  Play a leading role in premises and depot decisions, ensuring operational needs shape the property strategy.  Process and continuity  Document operational processes and systems so the business runs by method, not memory, and can withstand external scrutiny.  Build a demonstrable multi-year track record of improving efficiency metrics across the operation.  Partner with the Digital Transformation Director to automate operational workflows, with a bias to more volume through fewer touches.