Job Opportunities API

Overview of the role  Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services.  Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day.  Due to continued growth, we are hiring a new Operations Co-Ordinator to support the efficient delivery of day-to-day operational activities, ensuring orders, queries, and processes are handled accurately and in a timely manner.    What will you be doing?  Act as a central point of contact for operational queries from internal teams, customers, suppliers, and vendors  Manage shared Operations inboxes, ensuring all queries are handled accurately and in a timely manner  Process customer orders, agreements, and licensing contracts with a high level of accuracy and attention to detail  Raise and manage purchase orders, ensuring timely processing and order completion  Work closely with sales teams to validate and process orders correctly  Liaise with suppliers, manufacturers, and partners (e.g. Microsoft) to manage orders, queries, and updates  Maintain product pricing and ensure pricing data is accurate within internal systems  Run and maintain operational reports, supporting sales activity and tracking performance  Manage renewals, reminders, and ongoing customer contract activity  Support after-sales activity, including handling returns and resolving delivery or order issues  Build and maintain strong relationships with suppliers and internal stakeholders  Assist with supplier engagement and support pricing discussions where required  Maintain accurate records, documentation, and agreement tracking through to completion  Ensure all operational processes follow company policies, including information security requirements  Identify and support opportunities to improve processes, efficiency, and service quality  Support the wider Operations team with ad-hoc tasks and business requirements as needed    Why should you apply?  At Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Culture isn't an afterthought here; it's the thing we work hardest on.  We're proud to be certified as a Great Place to Work®, and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. These aren't badges we chase - they're the result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work.  When you join Phoenix, you can expect:  A culture built on trust and belonging: set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback.  Real investment in your development: structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas.  A workplace that takes wellbeing seriously: from mental health support and flexible working to active employee networks and a leadership team that listens.  A commitment to equity and inclusion: where we actively work to make Phoenix a brilliant place to build a career, whoever you are.  Work that matters:&