Operational Support Engineer
Man Group
| Company | Man Group |
| Category | Engineering |
| Location | Sofia |
| Remote | On-site (inferred) |
| Employment | Not stated |
| Level | Not stated |
| Salary | Not stated by the employer |
| Posted | 7 Jul 2026 |
| Last verified | 30 Jul 2026 |
| Source | Employer career page (greenhouse) |
Description
About Man Group
Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic, Discretionary and Solutions offerings. Powered by talent and advanced technology, our single and multi-manager investment strategies are underpinned by deep research and span public and private markets, across all major asset classes, with a significant focus on alternatives. Man Group takes a partnership approach to working with clients, establishing deep connections and creating tailored solutions to meet their investment goals and those of the millions of retirees and savers they represent.
Headquartered in London, we manage $228.7 billion* and operate across multiple offices globally. Man Group plc is listed on the London Stock Exchange under the ticker EMG.LN and is a constituent of the FTSE 250 Index. Further information can be found at www.man.com
At Man Group, we respect your privacy and we are committed to protecting and safeguarding your Personal Data. We have developed policies and processes which are designed to provide for the security and integrity of your Personal Data. We are committed to Processing your Personal Data fairly and lawfully, and being open and transparent about such Processing. For further information on how we process your data, please see the privacy notice for applicants here
* As at 31 March 2026
About the Role
This role will suit someone looking for a position of real operational ownership. You will be part of a team supporting a large and complex production infrastructure - monitoring systems, triaging incidents, coordinating resolutions with engineering teams, and owning the change management process end to end. The role requires clear, confident communication across all levels of the business, from junior operators to senior stakeholders, and a genuine appetite for building automations that reduce manual effort over time.
To support our global operations, this role follows a rotating shift model. You'll work eight-hour shifts (plus a one-hour lunch break) across one of four start times - 08:30am, 10:00am, 3:00pm, or 6:00 pm EET - providing coverage across multiple time zones.
Technology and Business Skills Essential :
Communication skills are critical; stakeholders range from senior business managers to junior developers and operators, including during high-pressure incidents
An eye for detail and a dedication to the responsibilities of the role
3+ years of previous Operations Support experience in a production environment
Practical knowledge of ITIL processes: Change Management, Incident Management, and Problem Management
Strong working knowledge of the Linux and Windows operating systems
Working knowledge of ServiceNow (Incidents, Changes, and Requests)
Day-to-day proficiency with Slack as an operational tool
Knowledge of Git and Python
Willingness to learn and master new skills and technologies
Advantageous:
Experience with monitoring and alerting platforms, container orchestration (Kubernetes), infrastructure-as-code (Terraform), or PowerShell/Python-based operational automation.
Benefits
Modern office located in the OfficeX campus with easy access to transport and amenities
Hybrid working model
Competitive compensation package
25 days holiday allowance
Premium Health insurance
Employee Assistance program
Referral Bonus
Additional days off for long service and volunteering
Multisport card
Opportunities for professional development including internal tech talks
Conference attendance, and engagement with the open-source community
Inclusion, Work-Life Balance and Benefits at Man Group You'll thrive in our working environment that champions equality of opportunity. Your unique pe