Job Opportunities API

D-ploy is an IT and Engineering Solutions company with operations across EMEA, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.  We deliver innovative IT services and solutions to industry-leading clients, focusing on reliability, efficiency, and long-term partnerships that enhance IT productivity and business value.  We are currently looking for an  IT Onsite Support Technician to support end-users in a professional and regulated environment in Zagreb. Tasks and Responsibilities  Provide first and second level IT support (hardware, software, mobile devices, and peripherals)  Act as the primary onsite point of contact for end-user IT issues  Troubleshoot incidents and service requests via ticketing system (ServiceNow)  Deliver prompt and professional user support (desk-side and remote)  Document all activities and resolutions accurately in the ticketing system  Support IT onboarding for new employees (equipment setup, user guidance)  Maintain and contribute to knowledge base documentation  Support continuous service improvement initiatives  Requirements Fluent English and Croatian (written and spoken)  Minimum 2+ years of experience in IT support / onsite support role  Strong troubleshooting skills in Windows environment and standard IT tools  Experience with ticketing systems (e.g., ServiceNow)  Excellent communication and customer-oriented mindset  Ability to work independently in an onsite client environment  Well-organized, reliable, and detail-oriented  Experience in regulated environments (e.g., GxP) is a plus  Ability to provide a clean criminal record extract (not older than 3 months)  Benefits Broad range of tasks and responsibilities  Friendly and international working environment  Professional development opportunities  Referral program (“Fishing for Friends”)  Company-sponsored events    Is IT in your DNA? Join us and help deliver IT where it counts.