Job Opportunities API

About euNetworks and expansion of our operations to Sofia euNetworks is a critical bandwidth infrastructure provider, a specialist in connecting data centres and critical locations across Europe, and a leading cloud connectivity provider. We build and invest in city and long haul fibre networks and today we own and operate deep fibre networks in 17 cities, with a long haul network spanning more than 66,000 kilometres. Headquartered in London, with our team of over 350 people located across 7 European countries, we’re excited to be expanding our business to Sofia, our eighth office location. We’re opening a new office and building a team in Bulgaria as we lay the foundations for the next phase of our growth. It’s an exciting time to join euNetworks and our new team will be pivotal to our growth. We’re developing a new customer centre of excellence in Sofia – an important next step in how we support our existing and new customers. euNetworks serve, support and partner with some of the most discerning users of connectivity in the world – from hyperscalers, cloud service providers, data centre operators, telecom and mobile operators, to media broadcasters and enterprises across a range of sectors. Our customer base is at the centre of technological transformation and we’re building and investing in our networks to support them. As well as a fantastic opportunity to interact and learn from so many of these large organisations in our customer base, joining euNetworks as we continue our journey offers new Sofia employees great training and development opportunities and being an important part of a multi-functional team spanning the European continent.   The Role This an opportunity for an experienced Network Operations Engineer to be part of a positive work environment, working alongside a team of both developing and experienced NOC Engineers, providing outstanding customer service to our customer base of fibre, wavelengths and ethernet services: responsible for great communication to our customers covering Incident Management, Change Management and Service Restoration of network and customer issues. As a Tier 2 Engineer, you will be responsible for pro-active Network monitoring, Incident Management, Change Management and Service Restoration of network and customer issues using your technical knowledge & skills, in a shift team of Tier 1 Engineers and Shift Leaders.   What will you be doing? Monitoring the core network infrastructure of a European telecommunication network Own and manage incidents from initial reporting until resolution, ensuring SLA targets are achieved Responsible for troubleshooting, and support of customer issues Remotely test data /transmission circuits, troubleshoot problems, and work with third party vendors. Managing the ticket queue: own and manage incidents from initial reporting until resolution, ensuring SLA targets are achieved Ensure correct data in the Ticket system and derive improvements if needed. Proactively track and make supplier escalations as appropriate Liaison with other euNetworks departments during incident and change management lifecycle Engage other internal groups as required to ensure speedy resolution of Incidents Monitor change maintenance as detailed in our change management system Ensure frequent communication to our customer during the incident process   Team structure: You will be providing guidance and support to CCA, Tier 1 Engineers and junior members of the team. You will receive guidance and support from the NOC Manager, Shift Leaders, CAS, Access, TSS Engineers, Managers and other stakeholders.   What do we want from you?   Passionate about good customer experience. Over 3 years' experience in an operations environment with a technical network Experience managing complex faults on IP and/or Transport Networks