Job Opportunities API

The NOC Coordinator plays a critical role in supporting the Network Operations Center by ensuring seamless case progression and resolution. This position focuses on proactive follow-up, cross-functional coordination, and maintaining operational efficiency to prevent delays and optimize service delivery. Key Responsibilities  Proactive Case Management:  Actively monitor and follow up on open cases to ensure timely progression, resolution, and adherence to service level agreements.   Property Coordination & Communication:   Initiate outbound calls to properties to gather status updates, verify action items, and facilitate next steps   Draft and send targeted follow-up emails to ensure accountability and maintain communication flow   Track ongoing renovations, equipment installations, and other site-specific requirements to completion   Case Advancement & Escalation:    Identify and document clear next steps for each case to prevent stagnation   Collaborate with internal teams to identify and resolve blockers impacting case progression   Escalate critical issues appropriately to ensure swift resolution   Documentation & Reporting:    Maintain comprehensive, accurate, and timely case notes documenting all follow-up activities, outcomes, and status changes   Ensure data integrity across all tracking systems for audit and reporting purposes   Requirements Technical Knowledge:  Foundational to intermediate understanding of wireless infrastructure, network connectivity, and telecommunications concepts   Industry Experience:  Prior experience in a call center or technical support environment, with a preference for candidates supporting HSIA (High-Speed Internet Access) and MDU (Multi-Dwelling Unit) operations   Communication Excellence:  Strong verbal and written communication skills with the ability to interact professionally with internal teams and external property contacts   Organizational Skills:  Exceptional attention to detail, systematic approach to task management, and proven ability to prioritize multiple concurrent cases   Work Characteristics:    Experience with ticketing systems, CRM platforms, or NOC monitoring tools  Self-motivated and proactive in identifying and addressing follow-up needs   Ability to work independently with minimal supervision while maintaining team collaboration   Willing to work onsite Willingness to work rotating shifts, including nights, weekends, and holidays  Benefits Free one meal a day Emergency Loan and Other Financial Assistance Program Free 24 Hours snacks and beverages Health Insurance Health Subsidy Interest-Based Clubs Life Insurance Team Socialization Allowance Perfect Attendance Bonus Year-End Performance Bonus Plan(Company discretion) And much more