Job Opportunities API

We are seeking a NOC Analyst II to join our Network Operations Center team, supporting hundreds of municipalities and organizations across the United States and Canada. This is a mid-level overnight position for a technically strong professional who can independently manage complex network and system issues, mentor junior analysts, and ensure optimal performance and uptime across client environments. WORK SCHEDULE Option A || Friday – Monday (4 days) || 10 hours Option B || Thursday – Monday (5 days) || 8 hours ⚠  Saturday and Sunday availability is mandatory for both schedule options. KEY RESPONSIBILITIES •      Monitor network and system performance continuously using monitoring tools and software throughout the overnight shift. •      Identify, troubleshoot, and resolve complex network and system issues; act as an escalation point for Analyst I team members. •      Perform system and network device configurations and deployments in coordination with Backup Specialists and Toolset Orchestration Specialists. •      Monitor and respond promptly to alerts and notifications from network and system monitoring platforms. •      Maintain accurate and up-to-date documentation of network and system configurations, incidents, and changes. •      Ensure all tickets are properly created, notated, and updated to accurately account for time and actions taken. •      Provide timely, clear communication on network and system issues to internal and external stakeholders. •      Manage personal workload effectively to ensure Service Level Agreements (SLAs) are consistently met. •      Collaborate with cross-functional teams to resolve incidents and implement solutions. •      Mentor and train NOC Analyst I on network and system monitoring best practices. •      Participate in on-call rotation and respond to after-hours incidents as required. •      Perform additional duties as assigned by management. Requirements Background Check Requirement:  The selected applicant will be subject to a criminal background check and Department of Motor Vehicles (DMV) records check. CJIS (Criminal Justice Information Systems) clearance is a mandatory post-employment requirement for this role. MUST HAVE •      3+ years of experience in network and system monitoring, NOC operations, or a related field. •      Associate's degree in Computer Science, Information Technology, or a related field — or equivalent hands-on work experience. •      Advanced knowledge of networking concepts including load balancing, VPN, and firewall management. •      Solid understanding of server and operating system concepts, including Windows and Linux environments. •      Strong analytical and problem-solving skills with a structured troubleshooting approach. •      Excellent verbal and written communication skills for effective stakeholder updates. •      Ability to work independently and collaboratively in a fast-paced, team-oriented NOC environment. •      Strong attention to detail with ability to prioritize and manage multiple concurrent tasks. •      Criminal Justice Information Systems (CJIS) clearance — mandatory post-employment requirement. •      Willingness to work overnight shifts, including mandatory Saturday and Sunday availability.   NICE TO HAVE •    &nbs