Job Opportunities API

We are seeking a skilled NOC Engineer to ensure 24/7 availability and performance of network infrastructure through monitoring, incident response, escalation management, and technical support while maintaining SLAs and collaborating with cross-functional teams.  Key Responsibilities  Network Monitoring & Performance  Monitor infrastructure using SolarWinds, PRTG, Nagios, Zabbix, and other proprietary monitoring systems like Cosmos  Analyze performance trends, bandwidth, latency, packet loss, and KPIs  Maintain monitoring thresholds, alert policies, and SLA metrics    Incident & Problem Management  Respond to alerts and outages within SLA timeframes   Perform triage, diagnosis, and manage incident lifecycle   Conduct root cause analysis and document lessons learned   Track trends and recommend preventive measures    Escalation Management  Serve as primary escalation point for Tier 1 and Tier 2 support team.  Escalate complex issues to Tier 4 engineers and specialized teams  Coordinate vendor support and facilitate bridge calls during major incidents  Manage communication between technical teams, management, and stakeholders. Network Operations & Maintenance  Execute firmware updates, patches, and configuration changes  Configure routers, switches, firewalls, load balancers, wireless controllers  Implement VLANs, access control policies, and VPN connections  Perform change management and maintenance window activities  Troubleshooting & Support  Resolve issues across LAN, WAN, MPLS, SD-WAN, wireless networks  Troubleshoot routing/switching (BGP, OSPF, EIGRP, STP)  Analyze traffic using Wireshark, tcpdump  Address DNS, DHCP, firewall, NAT, and VoIP issues  Work on SSID requests, conference issues and other special requests  Security Operations & Compliance  Monitor security event logs and SIEM alerts for potential threats or breaches  Implement and maintain network security policies and access control lists (ACLs)  Respond to security incidents and coordinate with security operations team  Perform security vulnerability assessments on network devices  Ensure compliance with organizational security standards and regulatory requirements  Maintain audit logs and documentation for compliance reporting  Participate in security incident response procedures    Field Technician Coordination & Dispatch   Work with field technicians and coordinate tech dispatches for:  PMS (Property Management System) troubleshooting and connectivity issues  WiFi site surveys, coverage analysis, and wireless optimization  3rd party vendor troubleshooting, including video, VoIP, Conference Room Technology  Coordinate on-site troubleshooting activities and vendor escalations    Documentation & Collaboration   Maintain network documentation, topology diagrams, SOPs  Create post-incident and RCA reports  Participate in capacity planning and continuous improvement initiatives  Work closely with Engineering, logistics, equipment and third party vendors as new equipment and technologies are integrated with the production network    Requirements Bachelor's degree in Computer Science, Information Technology, or related field. 1+ years of network operations or NOC experience  Incident management and escalation handling  Experience coordinating with field technicians and dispatch operations  Strong communication and problem-solving abilities  Calm under pressure during critical incidents  Team collaboration and