Job Opportunities API

🚀 Be part of a movement to change the way Europe pays   In today’s digital Europe, payments still feel too complicated. Random delays, confusing rules, extra apps and accounts make it harder than it should be to pay and get paid. The European Payments Initiative is changing that with Wero, a proudly European digital wallet to make payments easier, clearer and more secure. Online, in store, at home and across borders, with your money and data protected under European laws and regulations. Wero is live in Belgium, France and Germany and launching very soon in Luxembourg and the Netherlands. Backed by 16 major banks and the two largest European acquirers, we’re building a brand new, proudly European payment system. Why not join us?   🔎 What's in it for you    At EPI, we are on a mission to build and deliver a meaningful European payment solution  that strengthens the European payment ecosystem. Acting as both bridge and builder, we aim to create a secure, innovative, and unified payment experience for consumers across Europe. This is your chance to join a transparent, collaborative, and open-minded organization that adapts to change and strives for excellence.  If you’re passionate about payments, thrive in technical problem-solving, and want to  make a positive impact daily, then this role is for you.  At EPI, we embrace a remote-first culture, enabling our teams to work remotely from the country they are based in, with in-person meetings at least once a quarter to foster collaboration and connection.    🐝 About the team   You will be the ninth member of Monitoring Support, led by Michael who has impressive experience as a software engineer, technical support engineer and Head of Customer Deliver at Mambu.    💥  Your impact   Proactively monitor systems to ensure seamless uptime and minimize disruptions  Rapidly resolve incidents to maintain platform stability and customer trust  Orchestrate major incident management across cross-functional teams  Conduct root cause analyses and post-mortems to drive continuous improvement  Document incidents and resolutions clearly to prevent recurring issues  Building Monitoring Dashboards, metrics, alerts and optimising alerts.  Collaborate closely with Product, Engineering, and SRE teams to align technical operations with business needs  Contribute to building a trusted, innovative, and sovereign European payment solution by reducing reliance on non-European networks  You will be a part of 24X7 on-call and weekend support 💻   Technology stack   Backend:  Java stack/Kotlin with MySQL  Monitoring and log analysis:  Datadog  Analytics:  Databricks and Tableau  🕵🏻‍♀️ To succeed, you should meet at least 90% of these requirements :  Experience:  4–10 years in technical/platform monitoring support Engineering, preferably in FinTech or Payments.  Education:  Bachelor's degree in computer science, IT, or related field (Master’s a  plus).  API Skills:  Hands-on with APIs, performance monitoring (API SLOs), debugging, and troubleshooting is non-negotiable.  Monitoring & Logging:  Experience with Datadog (or equivalent), log analysis, alerting, and proactive issue detection. Must be able to build dashboards, understand metrics, and ability to set up and optimize alerts.  Incident Management:  Strong knowledge of ITIL standards and best practices in managing major incidents.  Ticketing & Reporting:  Hands-on with Jira (dashboards, filters) and reporting tools such as Databricks (executing SQL queries and building dashboards)  Problem-Solving:  Strong analytical skills, thrives in high-pressure and time-sensitive environments.  Communication:  Excellent interpersonal skills, able to simplify complex technical issues for non-technical stakeholders.  Software & Coding:  Solid understanding of the software