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**ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED** As a Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Systems Administrator joining our team to support our intelligence customer in Springfield, VA. HOW A SYSTEMS ADMINISTRATOR WILL MAKE AN IMPACT As a Mobile/Personal IT Devices (PITD) System Administrator , you will play a vital role in providing our customer with the design, engineering, implementation, operations, sustainment, and disposal of essential user-facing and data center IT services.  You’ll be at the forefront of providing multiple mobile solutions for Continuity of Operations, Crisis Support, First Response, and Technical Support, enabling real-time communications and collaboration for personnel both CONUS and OCONUS. Mobile/Personal IT Devices includes but is not limited to laptops, tablets, iPads, mobile thin clients, smartphones, flip phones, mobile hot spots, secure wireless, and RSA tokens.   You will: Provide Tier 1/Tier 2 support of the operations and sustainment of all customer mobile/personal IT devices/accessories to include the total life cycle management and other activities as assigned Operations & Sustainment Asset Management & Inventory Issuance & Return-to-inventory Recapitalization efforts & activities Vendor interaction & interfacing Operations and Sustainment Provide exceptional customer service to individuals visiting the PITED store including greeting customers, answering phones, and assessing their needs Assist with all functions within the PITD store in compliance with policies and procedures Demonstrate effective handling of patient situations, including upset/dissatisfied customers, and work with other teams as needed to efficiently and effectively resolve customer needs Process hardware requests and complete administrative work for asset accountability Configure smartphones with unclassified email and other essential mission applications May require after-hours/weekend support or mission, program and special projects Software and Hardware Support Image laptops and install specialized software as requested, adhering to standard configurations Provision RSA tokens to new customer employees and contractors, ensuring secure access to systems Provide technical support to users, resolving hardware and software issues efficiently and effectively Mobile Device Management (MDM) Configure smartphones with unclassified email and other mission-essential applications, adhering to security protocols Monitor the Mobile Device Management (MDM) system for compliance, proactively identifying and resolving issues Manage and track the AT&T account, ensuring correct features are enables, controlling excessive charges and unauthorized connections Asset Management and Accountability Process hardware requests, ensuring timely fulfillment and accurate documentation Maintain meticulous inventory control, tracking IT assets throughout their lifecycle Perform administrative tasks related to asset accountability, ensuring compliance with customer policies Support the lifecycle management of all customer PITD Assets, including sustainment, end-of-life (EOL) activities, and recapitalization activities Records Management Maintain accurate and organized records related to IT assets, user accounts, and security protocols   WHAT YOU'LL NEED TO SUCCEED: CompTIA Sec+ certification Bachelor of Science degree (Computer Science, Information Systems, or Business preferred) or additional experience in lieu of a degree 3-5 years’ experience in related field Active TS/SCI security clearance with willingness to consent to a polygraph for this position Experience using Microsoft Intune Solid understanding of Windows operating system administration, including user account management, software installatio