Job Opportunities API

Working Hours No fixed hours apply to this role. Core availability is expected Monday to Friday during business hours across relevant time zones, but you will be required to work whatever hours the role demands which may include evenings, weekends, on-call coverage, and response to operational activations. Your remuneration reflects this. You are expected to manage your time autonomously, consistent with the seniority of the position and the Company's obligations to its clients. Work Pattern Jersey-based; hybrid working by arrangement Travel Requirements Regular domestic and international travel to support membership delivery, readiness activities and member engagement On-Call / Shift Work Participation in the operations on-call rota; 24/7 availability for activation support Special Conditions Right to work in Jersey required Purpose of the Role To deliver and maintain Kenyon’s membership product as the business repositions into a membership model — coordinating the proposition, tier structure, annual readiness cycle, training-credit mechanics, collateral and reporting on behalf of the Head of Product. The role executes and administers the membership offer that the commercial and account teams sell and renew; strategy and pricing design sit with the Head of Product, and the renewal conversation and client relationships sit with Sales. Kenyon is a capability of TrustFlight; this role turns the membership repositioning into a working, well-run programme. Scope & Decision-Making Authority Delivers against the membership product roadmap set by the Head of Product, making day-to-day operational decisions within agreed standards and brand guidelines without escalation. Any change to the proposition, tier structure, pricing or roadmap is escalated to the Head of Product; individual client commercial terms and renewals sit with Sales. Works across departments (Sales, Training, Operations, Marketing, Finance) to deliver membership materials and activities, but cannot commit their resource or budget. Global membership product spanning all sectors, with initial focus on aviation, delivered from Jersey. Key Relationships Internal Head of Product — direct line manager; regular review of priorities, roadmap execution and delivery. Sales and account management — this role supplies the offer and materials; Sales owns renewals and client commercial relationships. Head of Training & Learning — production of training-credit mechanics and readiness content as membership benefits. External Members and prospective members — collect structured feedback into the proposition and materials, via the account team. Delivery and exercise partners — coordination of capacity and readiness-cycle delivery. Accreditation and quality bodies — supporting documentation and audit readiness for ISO 9001 and courseware accreditation. Key Responsibilities Deliver and maintain the membership proposition and tier structure, implementing changes agreed with the Head of Product. Coordinate and run the annual membership readiness cycle (exercises, drills and reviews), delivering the schedule agreed with the Head of Product. Administer the training-credit mechanics and produce the facilitator guides, workbooks and competency pathways that make training-as-a-benefit deliverable, working with the Head of Training & Learning. Maintain the tier pricing and value-proposition materials, giving Sales up-to-date frameworks to sell and renew. Coordinate the delivery and capacity plan required to service the membership programme, escalating constraints to the Head of Product. Maintain the membership product health dashboard and produce monthly reporting on adoption, engagement, utilisation and churn indicators, drawing on post-course feedback and product-performance data. Maintain membership colla