Job Opportunities API

Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we're now powered by Google , meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation. Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun! SUMMARY   As a Solutions Support Engineer Manager, you will be a part of a global team responsible for providing an outstanding technical support experience. In this role, you will manage a technical team of highly skilled engineers and help enable them solve technical problems for customers with a mix of debugging, networking, system administration, and updating documentation.You are expected to be an AI-first leader, not only familiar with AI but actively using and building with it to scale our support offering. You will lead by example, using tools like Claude Code to build out advanced support models and internal tools.  WHAT YOU’LL DO   Manage, develop, coach and mentor a team of Technical Support Engineers, who are responsible for technical customer support experience within the Wiz product  Act as the owner for your team’s accountability and performance - partnering closely with upper management to facilitate performance reviews, performance plans, and any employee relations issues for your direct reports  Ensure successful training and onboarding of new hires  Guide the team through technical-training and additional learning and development needs  Drive projects or initiatives to improve team productivity, process or procedure  Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary  Identify cases that require escalation (either technically or strategically)  Create, maintain, and coordinate incident management requests to product or engineering   Design and implement solutions that scale the support offering through automations  Coordinate with Customer Success Managers to address any technical issues impacting a customer's success  Create technical articles or knowledge base (e.g., edit or create news/ knowledge-based articles) that is internal or customer-facing for a better customer support experience  Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business  WHAT YOU’LL BRING   Technical Leadership: 1+ years managing external technical support teams in a SAAS enviornment while serving as the hands-on, ultimate escalation anchor. AI & Automation: Track record of writing scripts or building tools using AI APIs to automate operational workflows. Cloud Infrastructure: 5+ years of hands-on experience deploying and maintaining AWS, Azure, or GCP infrastructure. Kubernetes & Virtualization: Direct experi