Job Opportunities API

About AlayaCare  At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients.    With 550+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career. About the Role We are seeking a Manager, Software Development to join our EVV (Electronic Visit Verification), VV (Visit Verification) as well as IVR (Telephony) team; he group ensures we can reliably prove care was delivered, enabling our customers to receive payment. Reporting to the Director of Engineering, you will lead a cross‑functional team of engineers; how visits are captured and verified (mobile, web, IVR), how verified visits are transformed into compliant EVV data for states and payers and the reliability and performance of these flows at scale. You’ll be accountable for team health, technical direction, and delivery : keeping critical customer workflows stable while evolving the architecture toward more scalable, event‑driven systems. What You’ll Do People & Coaching Coach, and develop a team of backend and full‑stack engineers working on EVV, Visit Verification, and IVR. Participate in the recruiting process to grow the team. Provide clear expectations, regular feedback, and career development aligned with our engineering career framework. Cultivate a team culture grounded in ownership, growth, and mutual trust. Performance & Delivery Drive planning, execution, and risk management for multiple workstreams in parallel (e.g., state integrations, EVV platform improvements, performance work). Maintain a single, coherent view of priorities, scope, and timelines , and keep stakeholders informed. Re‑plan when reality changes: call out risks early, renegotiate scope, and avoid quiet date slips. Take end‑to‑end responsibility for reliability of EVV/VV/IVR flows, including internal SLAs for high‑severity customer issues. Partner with our reliability and customer teams to triage, resolve, and prevent incidents. Leverage AI and emerging technologies to remove bottlenecks and accelerate execution while maintaining full accountability for quality and outcomes. Encourage thoughtful experimentation that supports the team’s effectiveness, articulates domain challenges with clarity and precision, and invests in innovation deliberately, balancing opportunity with operational discipline. Ensure root‑cause analyses are completed and lead to real follow‑ups in code, configuration, or process. Partner closely with Product, Customer Success, Managed Services, and other engineering teams (e.g., Revenue Cycle Management teams, Platform, Data). Turn recurring issues into shared initiatives (for example, mapping/config improvements with billing teams, better tooling with platform and data). Represent the team in planning forums, status reviews, and customer‑facing discussions when needed. Technical & Operations Work with senior engineers to define and evolve the architecture for: Event-driven system migration. Visit Verification performance (query patterns, background jobs, pagination, caching). IVR call flows and their integration with the rest of the platform. Review key designs and pull requests (without being the primary coder) to highlight risks and align work with longer‑term goals. Champion end‑to‑end visibility for visits: from capture, through verification, into EVV exports, and on to payers and aggregators. Sponsor “safety net” work (e.g., repor