Job Opportunities API

Manager, Partner Operations   Actionstep is seeking an experienced Manger of Partner Operations to lead a global team of Partner Operations Specialists that trains, certifies, supports and reports on our Actionstep Certified Partner (ACP) ecosystem to ensure success .   This role is responsible for the day-to-day leadership of the Partner Operations function, including people leadership, escalation management, operational execution, reporting and delivery consistency across partner-led engagements .   This person plays a key role in ensuring successful partner onboarding, operational readiness and effectiveness, delivery coordination, and accountability across Actionstep’s services ecosystem. This role works closely cross-functionally to support successful partner and customer outcomes.   Success in this position will require strong people leadership, operational judgment and stakeholder relationship management in a fast-moving and evolving environments.   What You’ll Do   Team Leadership & Operational Management ·                Lead, coach, and develop a global team, including performance management, prioritization, accountability, and professional development. ·                Drive operational consistency, communication standards, and execution expectations across the function. ·                Support workload balancing, resource coordination, and operational decision-making across the team. ·                Provide guidance and support to team members navigating complex partner situations, delivery challenges, and escalations. ·                Foster a high-accountability, collaborative, and solutions-oriented team culture.  Partner Delivery & Escalation Management ·                Act as a senior escalation point for partner, customer, and delivery-related concerns, helping drive timely and effective resolution. ·                Support the team in managing partner accountability, delivery risks, operational blockers, and implementation-related challenges. ·                Build strong working relationships with partners and internal stakeholders to support successful delivery outcomes across the partner ecosystem ·       Reinforce operational expectations, implementation methodologies, and delivery best practices across partner engagements ·       Maintain a suite of tools that provide visibility / dashboarding across partner onboarding activities, active engagements, escalations, and operational health indicators.  Cross-Functional Coordination & Operational Execution ·                Help identify operational gaps, recurring delivery issues, process inefficiencies, and scaling challenges across the partner ecosystem. ·                Work functionally with Partner Success to drive continuous improvement initiatives focused on delivery coordination, onboarding effectiveness, operational consistency, and partner experience. ·                Support reporting, governance activities, operati