Job Opportunities API

ABOUT NEON ONE At Neon One, we believe that technology is the key to building vibrant communities of generosity. As a leader in nonprofit software since 2004, we create intuitive solutions that help small and mid-sized nonprofits connect with people, build trust, and make good happen every day. Our culture is powered by empathy, innovation, and a shared mission to empower organizations making a difference. We operate with a customer-first mindset, take pride in extraordinary results, and grow together by supporting each other and embracing bold new ideas. If you’re passionate about using your skills to drive real impact and want to thrive in a collaborative, fully remote environment, Neon One is the place for you. MANAGER, INTERNAL SYSTEMS & AI ORCHESTRATION About Neon One At Neon One, we believe that technology is the key to building vibrant communities of generosity. As a leader in nonprofit software since 2004, we create intuitive solutions that help small and mid-sized nonprofits connect with people, build trust, and make good happen every day. Our culture is powered by empathy, innovation, and a shared mission to empower organizations making a difference. We operate with a customer-first mindset, take pride in extraordinary results, and grow together by supporting each other and embracing bold new ideas. If you’re passionate about using your skills to drive real impact and want to thrive in a collaborative, fully remote environment, Neon One is the place for you. ABOUT THE ROLE The Manager, Internal Systems & AI Orchestration bridges traditional CRM management and modern autonomous agentic systems. You'll own the strategy, architecture, and health of our Revenue Operations technology stack -Salesforce, NetSuite, Data360/Snowflake, and Agentforce - ensuring our GTM and financial systems drive cross-functional alignment and productivity. You'll also manage a direct report dedicated to Salesforce CRM administration and Agentforce agents. This is an emerging space. We're looking for someone whose AI-first thinking and intellectual curiosity matter as much as direct tool experience. WHAT YOU'LL DO Systems Strategy & Leadership - Lead the strategy, vision, and roadmap for all GTM and finance systems, including the optimization and integration of Salesforce, NetSuite, Data360, and Agentforce. - Act as a strategic business partner to Customer Success, Support, Sales, and Finance leadership, translating revenue objectives into clear technical roadmaps - distinguishing user "wants" from structural business "needs" to design scalable, long-term solutions. - Manage and develop the Salesforce CRM Administrator, overseeing day-to-day operations (user management, profiles, roles, permissions) while building their skills as a modern systems orchestrator through continuous technical upskilling. Agentic AI Orchestration - Own the full lifecycle of Salesforce Agentforce agents: design, build, test, deploy, and continuously optimize agent flows that automate workflows across GTM teams and improve the customer journey - moving from rigid linear workflows to goal-oriented autonomous systems. - Design complex, non-linear system logic, prompt engineering models, and dynamic routing; craft and refine prompts that guide agents effectively and prevent hallucinations. - Establish clear agent scopes, structural guardrails, and programmatic circuit breakers so autonomous agents comply with data security, compliance policies, and brand standards. - Pressure-test agents against adversarial prompts and edge-case scenarios before they go live. Data & Integrations - Own the governance, synchronization, and integrity of GTM data flowing into Snowflake via Data360. - Architect and maintain a high-fidelity Unified Customer Profile (UCP) as the single source of truth for reporting and execution - and the foundational context layer that keeps AI agents accurate and context-aware. - Oversee