Job Opportunities API

Organization Overview: The Florida Panthers enter their 33 rd  season in 2026-27 as one of the National Hockey League’s premier franchises. As back-to-back Stanley Cup champions in 2024 and 2025, the Cats have emerged victorious in 11 of their past 12 postseason series and have captured four Eastern Conference championships. The Panthers are led by President of Hockey Operations & General Manager Bill Zito entering his seventh season, and President of Business Operations Michael White who begins his first full season. As the NHL’s southernmost team, the Panthers operate four facilities in Broward County, Florida: Amerant Bank Arena in Sunrise; the Panthers IceDen in Coral Springs; the state-of-the-art Baptist Health IcePlex in Fort Lauderdale; and the renovated War Memorial Auditorium, which hosts concerts and events for the South Florida faithful year-round. An organization with deep roots in the community, the Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. Emphasizing a culture of selfless service both on and off the ice, the Panthers pillar program, “Heroes Among Us,” honors a United States military veteran at every game. The Florida Panthers Foundation focuses on four core pillars: veterans’ affairs; children’s health and education; raising awareness for the endangered Florida Panther; and growing youth hockey throughout the region. The Panthers remain committed to empowering our fans to live sustainably and to strengthen the resiliency of our diverse communities throughout Florida and the tri-county area.   Manager, Guest Experience Organization: Florida Panthers Hockey Club Department: Guest Experience Reports To: Assistant General Manager, Baptist Health IcePlex FLSA Status: Exempt (Salaried) Employment Type: Full-Time Location: Baptist Health IcePlex, Fort Lauderdale, FL — On-Site Schedule: Flexibility required for evenings, weekends, and holidays Job Summary The Florida Panthers and Baptist Health IcePlex are seeking a dynamic, high-energy, and detail-oriented event professional to join our team as Manager, Guest Experience. This position is responsible for ensuring that all guests and team members receive world-class service when visiting Baptist Health IcePlex at any time of day. The Manager, Guest Experience directly oversees the Guest Experience Coordinator, Party Hosts, and other designated Guest Experience staff members, and serves as the primary owner of event execution — leading the full event lifecycle from pre-event setup and staff mobilization through post-event close. This role also drives key operational initiatives including staff training and development, guest communication, conflict resolution, and feedback and data analysis to support continuous improvement. The ideal candidate is a hands-on event professional who thrives in a fast-paced environment, leads by example on the floor, and takes full ownership of outcomes from planning through wrap-up. Essential Duties & Responsibilities Provide world-class service to all guests visiting Baptist Health IcePlex Coordinate Guest Services operations in conjunction with other Guest Experience Managers Oversee Baptist Health IcePlex part-time event staff including recruiting, interviewing, hiring, training, and event day management Coordinate with the Operations and Security teams to understand staffing requirements for each session and event Manage and implement event day staff engagement programs along with standard operating procedures and training to promote an enhanced guest experience Monitor and respond to the guest feedback email account as the primary contact for inquiries Oversee 24/7 software and internal Point of Sale software as it relates to event day usage, reporting, tasking, maintenance, and technical support Develop, distribute, and maintain work sche