Job Opportunities API

  Manager, Enterprise IT Operations Location: Remote, US-based, ES T hours       Role Summary   The IT Operations Manager acts as the  execution engine for enterprise technology , translating strategy into action. This role serves as the  critical bridge between leadership, internal teams, and external IT partners , ensuring that technology initiatives are delivered reliably and consistently, aligned with business priorities.   This is a  high-accountability, cross-functional role  focused on removing friction, driving coordination, and ensuring the organization’s technology environment is stable, secure, and scalable.   Core Responsibilities   Execute Technology Strategy Act as the  primary execution partner to Underscore’s CTO   Translate technology strategy, roadmaps, and priorities into  clear, actionable workplans   Ensure all technology initiatives align with defined  governance, standards, and enterprise architecture   Track and drive progress across all active initiatives   Own Day-to-Day IT Operations & Coordination Own  day-to-day coordination of IT initiatives and roadmap execution   Ensure all technology work is delivered with clear ownership, defined timelines, and measurable outcomes across internal teams and vendors   Proactively surface and resolve delivery blockers, eliminating delays and maintaining forward momentum across all initiatives   Maintain clarity on ownership, timelines, and deliverables across all workstreams     Manage IT Vendors & MSP Relationship Own the MSP relationship as a managed service, not a support function   Define clear direction, scope, and expected outcomes for all vendor work   Enforce service accountability through SLAs, responsiveness, and delivery quality   Ensure work is aligned to business priorities, not ticket volume   Coordinate across vendors and internal stakeholders to ensure seamless delivery      Drive Cross-Functional IT Alignment   Ensure  communication and alignment across business units, Global Ops, and Strategic Ops   Act as the connective layer between:    Enterprise systems (IT, security, Microsoft tenant)   Strategic workflows (Wrike, automation, reporting data and inputs)   Drive consistent system adoption across teams   Intake, Discovery, & Prioritization Support Lead  initial intake and discovery for new technology requests   Partner with stakeholders to clarify business needs, scope, and impact   Translate requests into  structured, decision-ready inputs  for leadership   Support prioritization processes led by the CTO and executive team   Support Adoption, Training & Change Management Drive  successful onboarding and adoption of enterprise tools and platforms   Coordinate training efforts across teams to ensure all team members are able to use the systems efficiently    Ensure tools are used consistently and effectively across the organization   Reinforce standardized processes and reduce reliance on workarounds     Ensure Stable, Secure, Scalable Operations Support enterprise capabilities across:    IT & Security tools   Microsoft environment   System integrations   Ensure systems are  reliable, secure, and aligned to s