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The Role The Manager, DevOps Engineering is a hands-on technical leader responsible for designing, building, and operating scalable, cloud-native systems. This role functions as a player-coach, actively contributing to infrastructure, CI/CD pipelines, and platform reliability while leading a team of engineers. This position is critical to accelerating delivery, improving system resilience, and reducing operational overhead through direct technical execution and leadership. Employee Value Proposition  As a pivotal member of a tight-knit, collaborative team, you’ll play a vital role in building and scaling a new, innovative platform. We’re exploring emerging technologies and transitioning toward self-sufficient, agile systems. Your influence will shape the way our developers build, test, and release software. Key Performance Objectives  In the first 12–18 months, success will be measured by your ability to: Implement a self-service DevOps platform that allows developers to deploy, test, and monitor applications independently. Directly contribute to the design and implementation of core infrastructure, including Kubernetes (EKS), CI/CD pipelines, and infrastructure as code. Deliver measurable improvements in deployment frequency, system uptime, and mean time to recovery (MTTR). Ensure successful migration and ownership of cloud infrastructure (e.g., EKS) from external vendors to internal teams. Drive continuous delivery adoption, including infrastructure-as-code, automated release orchestration, and real-time performance feedback loops. Enhance system observability and resilience by leveraging advanced monitoring tools (e.g., New Relic, Dynatrace) and automated alerting for production systems. Foster strong cross-functional collaboration with Development, QA, Product, and Security teams to align on delivery goals and operational excellence. Primary Responsibilities & Deliverables   DevOps Strategy & Execution Lead the end-to-end design and continuous improvement of DevOps and SRE practices. Own CI/CD systems, cloud-native infrastructure, and deployment strategies across environments. Actively design, build, and maintain cloud infrastructure (AWS, EKS, networking, IAM). Write and maintain infrastructure as code (Terraform/CloudFormation). Troubleshoot complex production issues and performance bottlenecks. Team Leadership & Delivery Management Mentor engineers through pairing, code reviews, and hands-on guidance. Allocate capacity between support, project work, automation initiatives, and incident response. Platform & Infrastructure Ownership Continue current adoption of infrastructure as code (Terraform/CloudFormation) and container orchestration (Kubernetes, Docker). Cross-Team Collaboration Act as a key partner for Development, QA, and Security teams to streamline release cycles and eliminate delivery bottlenecks. Participate in technical architecture reviews and post-mortems to ensure the production readiness of all systems. Success Profile (Qualifications & Experience)   Education & Leadership Bachelor’s degree in Computer Science, Engineering, or related discipline. 5+ years in DevOps or SRE roles, with 3+ years of direct people leadership. Technical Expertise Mastery of cloud platforms (preferably AWS) and orchestration (Kubernetes). Experience with infrastructure tools (Terraform, CloudFormation). Skilled in CI/CD systems (Jenkins, GitLab CI/CD, CircleCI) and monitoring tools (New Relic, Dynatrace). Strong knowledge of configuration management tools (Ansible, Puppet, or Chef). Experience with API Gateway platforms (AWS API Gateway, Apigee). Performance & Metrics-Driven Proven ability to use telemetry (logs, traces, metrics) to diagnose and improve system performance. Deep