Job Opportunities API

Why should you consider joining Auvik? You want to work at a company that is building impactful, relevant technology. Auvik’s network management software helps IT teams by automating time-consuming tasks, streamlining operations, and mitigating risk. It’s more important than ever to be able to remotely monitor and manage network infrastructure, and with Auvik, IT professionals have that essential visibility and control. You want to work with a leadership team who are transparent and trustworthy. Our senior leaders have a vision for Auvik. They are experienced, knowledgeable, approachable, and consistently working hard to drive success, both for the company and the team of people who make it happen. You want to work with a product customers love. People rave about what we’ve built. Our customers are smart, aspirational, and highly technical. It pays to get the details right. You want regular opportunities for learning and growth. With ongoing feedback from leadership, you’ll find that Auvik encourages you to be your very best. Our onboarding process is thorough and informative because we want to make sure you’re prepared to have a great work experience. We also have programs designed to help you take the next steps you want for your career. You want the flexibility to manage your work, your way. We’re a fully distributed team and we’re prepared to continue to support working from home (or the space you choose!). We trust you to get the job done where you feel most comfortable and effective.   What’s this role about? Rule #1 of the Auvik Way: Wow our customers! As a Manager of one of Auvik’s Customer Success teams, you’ll lead and mentor a team of Customer Success Managers supporting our Corp IT customers. Your team is responsible for helping customers realize value from Auvik, driving product adoption, protecting gross retention, and growing accounts through upsell and cross-sell. This is a hands-on leadership role for someone who understands that great customer success is both customer-first and results-driven. You’ll coach your team to build strong relationships, uncover risks early, identify growth opportunities, and lead confident conversations about renewal and expansion. You’ll be accountable for team performance across adoption, gross retention, net dollar retention, upsell, and cross-sell targets. You’ll also act as a customer champion across Auvik, sharing feedback and insights that help us improve the customer experience for Corp IT customers. What will you be doing? As the leader of the Customer Success team, you will be responsible for managing the performance, operating rhythm, and development of a team that owns customer outcomes and revenue outcomes within the Corp IT customer base. You’ll serve as the first point of escalation for customer risk, renewal strategy, and expansion conversations, while actively managing customer health, renewal readiness, the expansion pipeline, and forecast accuracy. You will: Be accountable for your team’s product adoption, gross retention, net dollar retention, upsell, and cross-sell performance, as well as the quality and accuracy of renewal and expansion forecasts. Coach team members to identify customer risk, uncover expansion opportunities, and build renewal strategies that drive adoption, retention, and growth. Develop the team’s proficiency in effectively identifying opportunities and building a cross-sell and upgrade funnel.  Be the first point of escalation for renewal risk, customer concerns, commercial conversations, expansion opportunities, feature requests, and customer escalations. Work with other revenue leaders, including Marketing, Sales, Product, Support, and Finance, to design and execute programs that improve adoption, retention, upsell, and cross-sell within the Corp IT customer base. Deliver ongoing mentorship and development of th