Manager, Customer Activation
Float
| Company | Float |
| Category | Customer Support |
| Location | Toronto |
| Remote | Hybrid |
| Employment | Not stated |
| Level | Manager |
| Salary | Not stated by the employer |
| Posted | 8 Jul 2026 |
| Last verified | 31 Jul 2026 |
| Source | Employer career page (ashby) |
Description
ABOUT FLOAT
Float is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth.
As one of Canada’s fastest growing companies https://www.theglobeandmail.com/business/rob-magazine/top-growing-companies/article-ranking-canadas-top-growing-companies-of-2024/ and top-rated startups in 2025 https://www.linkedin.com/posts/floatfinancial_were-proud-to-share-that-float-has-been-activity-7387093684720300032-2DDz/, 2024 https://www.linkedin.com/pulse/linkedin-top-startups-2024-15-canadian-companies-rise-linkedin-news-llihe/ and 2023 https://lnkd.in/TSU23CA, Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Stripe, Shopify, Top Hat, Ada, Doordash, Snowflake, and Wealthsimple.
At Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.
OUR PRODUCT
Float is Canada’s intelligent financial operating system, combining modern financial services and software to help businesses spend, save, and grow. Trusted by more than 7,500 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts, and industry-leading support, all built in Canada, for Canada. Float recently announced our $85 million Series C https://floatfinancial.com/press/float-financial-raises-cad-85-million-series-c, and is backed by world-class investors, including Inovia Capital, Growth Equity at Goldman Sachs Alternatives, OMERS Ventures, and Silicon Valley Bank.
Our team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada.
AI USE IN OUR HIRING PROCESS
We use technology, including artificial intelligence (AI), to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications, and AI-generated interview notes, guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team.
ABOUT THE ROLE
We're looking for a Customer Activation Team Manager to lead a team of five Customer Activation Managers (CAMs) who own one of the most important handoffs in our business: the moment a deal closes and a new customer needs to get up and running. Once an Account Executive closes a deal, the Customer Activation team takes over — training spenders, migrating corporate card spend, and onboarding customers across Float's full product suite — owning the entire activation journey for a customer's first 120 days.
This is a backfill for a strong team with solid foundations already in place, looking for a leader to build on that base. You'll work closely with Account Executives, Product, and Engineering to keep the activation motion running smoothly, standardize how the team operates, and ensure customers realize value fast. This role is hands-on: you'll run the team like a revenue organization against realized TPV and other revenue-tied metrics, and you won't be afraid to get into the weeds on individual accounts.
WHAT YOU'LL DO
- Lead and develop a team of five Customer Activation Managers, owning their performance, growth, and day-to-day support — in person, in the Toronto office from Tuesdays to Thursdays.
- Own the team's results against realized TPV (total payment volume) and other revenue-tied ac