Manager, Commercial Operations
Diligent Corporation
| Company | Diligent Corporation |
| Category | Operations & Admin |
| Location | London |
| Remote | On-site (inferred) |
| Employment | Not stated |
| Level | Manager |
| Salary | Not stated by the employer |
| Posted | 9 Jul 2026 |
| Last verified | 30 Jul 2026 |
| Source | Employer career page (greenhouse) |
Description
Position Overview:
We are seeking a strategic, data-driven leader with a deep understanding of sales processes, marketing strategies, and customer success to join the GTM Operations team. The Manager of GTM Operations (EMEA/APAC) is a critical, strategic partner to the VP of Sales in EMEA and APAC. You will foster collaboration and alignment among the entire commercial organization including Sales, Customer Success, Marketing, and Partnerships. The ideal candidate will have a proven track record of building scalable processes and leveraging AI to drive sustained revenue growth. Strong analytical and strategic planning capabilities are essential.
Key Responsibilities:
Commercial Strategy and Growth
Partner with the Sales and Finance to develop and operationalize a commercial growth strategy, ensuring alignment between pipeline and bookings targets, capacity, headcount and budgets
Translate complex data into actionable recommendations for Commercial leaders
Develop and maintain segmentation models and sales coverage strategies that align to growth objectives, drive focus, and optimize rep productivity
Forecasting & Pipeline Management
Drive and evolve the sales forecasting framework, implementing a disciplined, data-driven forecast cadence across all theatres and segments
Utilize Salesforce, GTM tools and data sets (snowflake) to drive predictability, pipeline conversion, stage hygiene, and deal inspection processes.
Leverage AI and machine learning capabilities within the existing data stack (e.g., Snowflake, Salesforce) to enhance forecast accuracy, surface pipeline risk earlier, and automate routine reporting
Deliver consistent reporting on performance-to-plan, win/loss trends, and funnel dynamics
GTM and Sales Efficiency
Drive operational excellence by refining core sales processes, methodologies, and business cadences (e.g., territory management, forecasting, and pipeline reviews)
Implement a standardized sales methodology, with clear stage definitions, qualification criteria, and progression benchmarks across segments
Build and maintain reporting frameworks, dashboards, and KPIs to provide actionable insights into pipeline health, sales performance, and revenue forecasting
Identify and deploy AI-powered tooling across the sales workflow, such as automated deal scoring, forecasting models, and conversation intelligence, to reduce manual effort and improve rep productivity
Territory Management
Lead territory design in region, ensuring sales coverage aligns with market opportunities and business objectives
Continuously optimize territory assignments and GTM approaches based on performance data and growth trends
Qualifications:
5-7+ years of experience in Revenue Operations, Commercial Strategy, or Go-to-Market Operations
Proven experience partnering directly with CROs, CFOs, and executive leadership to design and execute multi-year commercial plans
Deep expertise in Salesforce, Outreach, and other GTM tools.
Strong analytical skills and fluency with forecasting, funnel metrics, sales velocity, and retention/expansion KPIs
Demonstrated success in improving sales productivity, enhancing marketing performance, and supporting customer success initiatives
Exper
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