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Maintenance Supervisor Location: Battersea, London Salary starting: Competitive plus discretionary bonus Hours: 37.5 hours per week. Maintenance Operative work 5 days out of 7, between the hours of 7:30am - 8:30pm. You will be required to work weekends and bank holidays on a rota basis. As a Maintenance Supervisor you will lead and support our Maintenance Operatives and Maintenance Managers, ensuring high standards of service, safety, and professionalism in your designated community. As a role model of our values, you’ll build strong relationships with residents, colleagues, and contractors, while driving operational excellence through proactive maintenance, compliance, and team development. This is a hands-on leadership role where your contribution will directly impact the quality of our living environments and the satisfaction of our residents Key Responsibilities Experience of line management of Maintenance Operatives, including performance, development, and daily oversight. Provide direct support to the Maintenance Managers and step into the senior role during periods of absence or annual leave. Deliver training and development for your team, including supporting our internal Learning Academy. Support all Planned Preventative Maintenance (PPM), Reactive Maintenance (RM), and lifecycle works to ensure efficient property operations. Allocate and distribute maintenance tasks across customer areas and urbanest properties. Assist with maintenance turnaround processes and operational readiness to support occupancy targets. Provide technical support across private and commercial residences. Support site compliance activities, including insurance, RPS, BHI, and Focus audits—taking responsibility for allocated audits based on your expertise. Ensure health and safety standards are met across the property, including completion of Risk Assessments and Method Statements. Provide site support for Legionella controls. Help the property achieve a minimum CAFM compliance score of 85% through accurate system use and data entry. Support completion of audit actions within agreed timelines. Work closely with external contractors to ensure smooth maintenance operations. Support wider stakeholders across the Canary Wharf estate, providing a reliable point of contact for all maintenance-related queries. Work collaboratively with Customer and Night Teams to provide outstanding 24/7 support for residents. Maintain confidentiality and follow GDPR guidelines (training provided). Observe and guide maintenance team interactions with residents to continuously improve service standards and NPS performance. Skills and Experience we're looking for: Experience in Facilities, Estates, or Maintenance with a proven track record of maintaining properties to an exceptional standard. Knowledge and experience on basic plumbing, plastering, carpentry, painting and repairs Experience with training and managing employees Able to help provide the best resident experience with a calm, positive attitude. Sensible under pressure and confident in solving problems and finding solutions. Friendly and welcoming to residents, visitors, and contractors. Strong organizational skills and able to work through tasks within set timeframes. A great timekeeper with a flexible approach to work. Computer literate with a willingness to learn new systems. Experience with large plant systems, BMS systems Benefits Travel & Cycle to Work Loans – Helping you get to work in a way that works for you Enhanced Maternity & Paternity Leave – Supporting you through life’s most important milestone Health & Wellbeing Support – Comprehensive financial, mental, and physical health resources Recruitment Bounty – Know someone great? Get rewarded when they join Generous Company Pension Contributions – Supporting your future, today Free Eyecare Vouchers