Job Opportunities API

Join the Rest Revolution The world is wired and tired. It's plagued by screens, notifications, and the sense that you should always be doing ... something. But hey, you're reading this job application right now, so you probably know exactly what we're talking about. So here's a bit of good news amidst all the noise: Hatch is a sleep wellness company that's betting on rest in a culture obsessed with optimization. While most technology is designed to keep you engaged, our devices use the science of habit formation to help people unplug, unwind, and recharge. Through genuinely enjoyable routines, habit building, and gentle guidance (no sleep scores or wearables here), we help people build healthier sleep habits and feel the difference in everyday life. Ten years ago, we started with a mission to help parents navigate the complexities of newborn sleep. Today, we're helping more than 5 million people (and counting) take care of themselves and the people they love through the power of rest. We’re open to candidates across the U.S. and Canada. However, please note that Hatch is based in California, so we just ask that you're available during PST/PDT hours.Francisco. Hatch is based in California, so we ask that you’re available during PST/PDT hours. The Opportunity We're hiring for a Logistics Specialist who will transform our existing distribution processes into repeatable flows that scale alongside our rapidly growing business. If you're a systems thinker who's genuinely obsessed with continuous improvement, this role is for you. This role has a heavy emphasis on supporting retail operations, but will also be tasked with supporting broader omni-channel operations. Retail operation management includes new partner onboarding and integration,  purchase order management, service provider escalation, chargeback mitigation, deduction and payment dispute management, and returns. Additionally this role will be responsible for tracking and improving KPIs that impact order accuracy and lead times. Success in this role isn't just executing the job, it's identifying and executing on opportunities to improve the underlying processes, translating to faster lead times and lower cost to serve. This role sits at the intersection of logistics, sales operations, and project management. Candidates with strong project management or technical backgrounds but limited logistics experience are encouraged to apply. What You’ll Do 📆 Within 1 month: Support wholesale order management for retail partners in collaboration with the internal operations team and 3PL to ensure prompt delivery. Use data from inventory planning, sourcing, and logistics to make informed decisions based on inventory timing and availability. Facilitate the quote-to-fulfillment process for one-time bulk purchase requests and recurring orders from boutique retailers. Execute internal shipping requests in support of marketing initiatives. Provide backup support for on-time shipping and order issue resolution across Shopify and our partner warehouse portal. Track and clearly communicate order and inventory statuses across internal teams and vendor partners. 🚀 Within 3 months: Participate in 3PL vendor management: attending regular meetings, escalating SLA deviations, resolving order discrepancies, and seeking credit for performance-related retail chargebacks. Partner with accounting and channel management teams to review and dispute retail remittance deductions for non-compliance and unpaid invoices. Manage retailer onboarding, ensuring compliance with retail requirements across internal teams and service providers. Support the marketing team in executing channel marketing strategy for retail partners. ✨ After 6 months: Surface ordering trends that impact future inventory availability to channel management and inventory planning teams. Track and report on KPIs for retail partners, including order lead time,