Job Opportunities API

About the Role We are seeking an experienced Level 3 IT Support Engineer to join a growing Australian Managed Services Provider as its first senior technical hire. This is a unique opportunity to work closely with the business founder, taking ownership of complex technical environments while helping shape the future of the organisation's technical operations, processes, and service delivery. The successful candidate will provide advanced technical support across a diverse client base while contributing to automation initiatives, documentation, operational improvements, and internal system development. This role is ideal for someone who enjoys solving challenging technical problems, working autonomously, and making a meaningful impact within a fast-growing MSP. About the Client You will be working with a growing Australian Managed Services Provider that delivers practical, reliable, and customer-focused IT solutions to small and medium-sized businesses. As a founder-led organisation entering an exciting phase of growth, the business is committed to building scalable systems, delivering exceptional customer experiences, and fostering long-term client partnerships. The company values initiative, accountability, continuous improvement, and leveraging technology to create efficient outcomes for both customers and internal operations. Ideal Profile Experience & Role Requirements Minimum 5 years' experience within an MSP or IT Service Provider environment. Proven Level 3 technical support experience across multiple technologies. Strong experience troubleshooting complex Microsoft environments. Demonstrated ability to work independently and take ownership of technical outcomes. Experience creating and maintaining technical documentation and standard operating procedures. Ability to identify business improvement opportunities and contribute strategically. Strong analytical and problem-solving skills. Experience managing technical escalations and working directly with customers. Confident collaborating with leadership and constructively challenging ideas where appropriate. Technical Skills Essential Microsoft 365 administration and support Windows Server administration Active Directory & Microsoft Entra ID Microsoft Intune & Endpoint Management Exchange Online Microsoft Defender Halo PSA NinjaOne RMM Networking technologies including VPNs, firewalls, switching, and wireless solutions Backup and disaster recovery solutions Advanced desktop and endpoint support Preferred Automation platforms such as n8n, Power Automate, Zapier, or similar AI-driven automation solutions Exposure to Model Context Protocol (MCP) or modern AI integrations PowerShell scripting and automation Experience implementing operational improvements within an MSP Project delivery, system deployment, and migration experience Soft Skills Excellent verbal and written communication skills High level of professionalism, accountability, and integrity Strong organisational and time management skills Ability to thrive in a fast-growing and evolving business environment Customer-focused mindset with a commitment to service excellence Proactive, solutions-oriented approach Passion for continuous improvement beyond day-to-day support Strong attention to documentation and process optimisation Responsibilities Provide advanced Level 3 technical support across a broad range of client environments. Troubleshoot and resolve complex Microsoft 365, Windows, infrastructure, networking, and security-related issues. Manage service desk tickets while maintaining high standards of documentation and ticket hygiene. Deliver Level 1, Level 2, and Level 3 support as required. Assist with project delivery,