Job Opportunities API

Looking for Philippines-based candidates Job Role: Level 2 Support Engineer Compensation range: $2,000 AUD - $2,500 AUD / Monthly Engagement type: Independent Contractor Agreement Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time. Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home. Who The Client Is: A company that develops and supports software solutions used by organisations across Australia and the United States. As the business continues to grow, they are expanding their technical support team to deliver exceptional customer experiences and provide reliable technical assistance across our software platform. Role Overview: We're looking for an experienced Level 2 Support Engineer who enjoys solving technical problems, investigating issues, and working closely with customers and developers to deliver timely resolutions. Key Responsibilities: Customer Support Provide Level 2 technical support via Monday Service (transitioning from Zendesk). Investigate escalated customer issues, identify root causes, communicate with customers about status, and ensure the other members of the business needed to solve the problem are properly identified and kept informed. Resolve software, application and integration issues. The software is entirely bespoke — custom-built and company owned, not a third-party product — and runs on a technical stack that is primarily Microsoft-based in the venue and primarily AWS cloud-based in the cloud. Resolving these issues will include: Addressing simple, clearly identified problems Running database queries Executing stored procedures against the database to check known areas of risk Reviewing existing infrastructure and content pieces to confirm they align with expectations Performing modifications to existing content pieces (which may or may not be exposed to end users through the front-end UI) to distinguish errors internal to the system from those caused by third-party integrations Identifying the different types of third-party integration in play Understanding how different integrations behave differently, and what is specific to a given customer Confirming current software versions to ensure they are troubleshooting the right problem Work effectively within a small software company that releases on a continuous CI/CD model — staying aware that the platform changes regularly and not relying on out-of-date assumptions (you can't apply three-year-old rules to today's system). This includes searching our knowledge bases, internal ticket histories and related support records to confirm they are addressing the right issue. Escalate complex bugs to the development team with detailed documentation. Where an issue is actually a feature request or an expansion not yet identified by the commercial team, escalate it through the proper process for review by both commercial and development management; once a decision is made, communicate the outcome back to the customer. Maintain high customer satisfaction through both timely and clear communication — providing assistance, being transparent when they don't know the answer, and, where something is urgent or needs a specific time frame, aligning the right resources to deliver within it. This also means being transparent in internal meetings about issues they can't solve or have had to hand off, and developing a clear sense of where the line sits between issues they can resolve themselves and those they can't. Technical Troubleshooting Investigate multiple Microsoft SQL Server (Transact-SQL) databases to identify p