Job Opportunities API

The Learner Success Associate (LSA) is a frontline, learner-facing role responsible for supporting, engaging and retaining B2C learners across Davies’ Professional Qualifications & CPD portfolio. Acting as a trusted point of contact, the postholder will provide clear guidance, encouragement and operational support throughout the learner journey, helping learners remain motivated, informed and on track towards successful qualification achievement.   The role is critical to the continued delivery and growth of the B2C offering. It contributes directly to learner satisfaction, retention, acquisition and revenue performance through proactive communication, responsive service, confident guidance and the identification of progression, cross-sell and employer-led opportunities arising from learner interactions. Working closely with colleagues across Marketing, Product, Client Success, Delivery and Business Development, the Learner Success Associate will ensure learner interactions are timely, joined-up and insight-led. The postholder will also feed learner feedback, enquiry themes and market intelligence back into the wider business to support continuous improvement of products, services, communications and learner experiences, while helping to strengthen Davies’ visibility within relevant learner, financial services and professional education networks. This is a fully remote, UK-based position.