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COTE, the carnivorous vision of proprietor Simon Kim, blends the dining experience of Korean Barbeque together with the hallmarks of a classic American Steakhouse. The result is a unique, convivial and interactive atmosphere, accompanied by the highest quality USDA Prime beef, an impeccable 1200+ label wine list, and a suite of classic-but-creative cocktails Smokeless grills in every table, combined with cuts from our in-house dry aging room, ensure that every morsel of steak is hot, fresh, and caramelized every bite. COTE is NEW YORK CITY'S first Korean Steakhouse. At COTE, we follow a simple mantra: 🥩 + 🔥 + 🍸 = 😊 Lead Reservationists are dynamic hospitality professionals responsible for answering all Gracious Hospitality Management (“GHM”) phone and email inquiries pertaining to 550 Madison, overseeing all customer bookings with special attention to VIP clients, and working with the manager on duty at each restaurant location to maximize seating at the direction of the Reservations.  They advise Reservationists on booking protocols and customer relations, and hold all team members accountable to the highest level of customer care. The Lead Reservationist warmly receives every inquiry, whether from customers, employees, vendors, or other third parties. Lead Reservationists work with all restaurant  and Event teams to ensure a smooth continuation of service.   Essential Job Duties & Responsibilities: Job duties and responsibilities include, but are not limited to the following: Completes all assigned side work related to opening and closing the reservations desk, phone lines, and email lines at Gracious Hospitality Management. Oversees global reservations book. Monitors all Gracious Hospitality Management’s reservations and oversees booking protocols Drives tidiness of the grid for maximum efficiency as well as creative solutions for driving more demand. Provides the restaurant and GHM team with a roll-up of reservations prior to each shift; Informs restaurant Management of any large parties, special reservation notes and/or VIP customers. Assists Management in creating floor plan and table arrangement for shift.  Oversees flow of reservations in the grid, for each location, to ensure optimal seating pattern and service.  Manages VIP relations, including making reservations personally, providing personalized attention in the restaurant, recording preferences and notes from past experiences, performing final quality checks on each experience. Oversee Prime Reservations inbox for all locations alongside local Lead Hosts, Maitre D’ Managers, and Reservations Manager. Monitors and audits reservationist customer interaction, both emails and phone, for all locations and report findings to the Reservations Manager  Audits email and phone lines for GHMto ensure that all reservationists are following steps of service and providing the highest level of care.  Develops relationships with VIPs and manages blocks and allocations in cooperation with the Maitre D’, Events Department, and at the direction of the Head of Global Reservations. Maintains relationships with concierges and other partner booking sites at the approval of the Reservations Manager. Holds the Reservations team accountable to standards and reports service issues to management for management to correct.  Communicates to the Reservations Manager where there are overbookings or anomalies on the reservations grid. Maintains a clean and orderly work station, and a clean office environment. Supports the GHM Office Manager  in organization and supplies. Coordinates bespoke, tailored service experiences for clients. Plans the “COTE-Tailoring Program” and identifies opportunities to provide above and beyond memories for clients. Supports property level teams with execution. Answers all customer phone and email inquiries in a timely, professional, and hospitab