Job Opportunities API

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So,  what’s  t he   r ole   all about?     The  Lead Partner Success Implementation Engineer  is an individual contributor  lead-level,  technical expert who plays a  strategic  role in driving partner success across implementation, readiness, and ongoing product adoption. This role  owns  advanced technical expertise, leads  cross-partner  escalated troubleshooting,  sets technical standards  through enhancement advocacy, and ensures partners are fully enabled to deploy, configure, and optimize the platform at scale.   As an experienced member of the team, this role  drives partner enablement programs , mentors  Implementation Engineers , provides  technical direction  to Partner Success Managers and TAMs, and contributes to  operating rhythms,   best-practice governance,  and technical leadership across the partner ecosystem.     How will you make an impact     Technical Advocacy & Product Support   Deliver  expert-level  technical guidance, troubleshooting, and platform knowledge to partner customers following readiness.    Champion product enhancements,  prioritizing  complex partner needs and collaborating with internal engineering and product teams.    Lead  critical  and escalated support engagements to ensure timely resolution,  drive root-cause analysis , and deliver optimal platform performance.   Implementation Leadership   Oversee  a portfolio of  complex technical implementation projects for partner customers, including advanced configuration, integrations, deployment architecture, and onboarding strategies.    Ensure partners understand scalable deployment models, technical best practices, and long-term operational success strategies,  and enforce implementation standards .    Guide handoff from implementation to steady-state support by  defining readiness criteria  and ensuring smooth transition for partners and internal teams.   Cross-Functional Collaboration   Serve as a liaison to TAM and Partner Success organizations, ensuring deep technical alignment across partner and customer support motions.    Collaborate with Partner Success Managers to assess partner maturity, identify technical gaps, and  build scalable adoption plans .    Communicate product updates, platform changes, and technical insights across partner-facing teams,  influencing roadmap alignment  and broader operational excellence.   Knowledge Sharing & Best Practices   Create and share  standardized  best practices, technical playbooks, and lessons learned across partner accounts.    Lead internal knowledge-sharing sessions,  coach  Implementation Engineers, and elevate the technical capabilities of the Partner Success organization.    Contribute to  enablement strategy , documentation, and training material to enhance partner readiness and technical proficiency.   Lead executive business reviews and represent partner technical needs in strategic planning forums.      Have you got what it takes?