Lead Order Fulfillment Agent
Cresco Labs
| Company | Cresco Labs |
| Category | Operations & Admin |
| Location | Mount Joy |
| Remote | On-site (inferred) |
| Employment | Not stated |
| Level | Lead |
| Salary | Not stated by the employer |
| Posted | 1 May 2026 |
| Last verified | 3 Aug 2026 |
| Source | Employer ATS (greenhouse) |
Description
COMPANY OVERVIEW
Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey. Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis. At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism. If you’re interested in joining our mission, click the below links to join our team today!
MISSION STATEMENT
At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to. SCHEDULE
Monday - Friday, 7:00am - 3:30pm
JOB SUMMARY
The Lead Order Fulfillment Agent works with our Order Fulfillment team to ensure all orders are properly accounted for in our statewide seed-to-sale tracking system and our internal sales portal. This individual reports into our Order Fulfillment Manager and ensures all incoming and outgoing orders are tracked appropriately and any discrepancies are followed up appropriately.
CORE JOB DUTIES
Serves as a role model and resource for production staff concerning products and services, policies and procedures, industry news, and changes in regulations
Creates and updates manifests for outgoing deliveries
Responsible for reviewing manifests for incoming products and following up with any concerns or questions
Completing all required company and/or state required paperwork in an organized and timely manner
Works with the Order Fulfillment Manager and other stakeholders to resolve any discrepancies or inaccuracies in data
Coordinates with the management team to ensure that accurate information and documentation is provided
Ensures compliance with all state and local cannabis laws and regulations
Coordinates inventory-tracking procedures with the Order Fulfillment Manager
Assist employees in properly documenting all required information throughout all procedures
Assists when needed with onboarding, training, and integration of new hires, and coordinating with Order Fulfillment Manager and other needed production personnel in the process
Accurately reflects cannabis and non-cannabis inventory within Cresco’s and the state’s inventory tracking systems
Compliance checks on finished goods within the department, including label verification
Maintains a continuous state of alertness to ensure the highest standards of safe