Job Opportunities API

Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accountability, and control required in highly regulated environments. Our portfolio includes Zafin AIOS , an agent orchestration platform for governed AI work; the Zafin Banking Platform , which helps banks modernize product, pricing, offers, billing, loyalty, and relationship management; and Zafin IO , an integration platform that connects data, systems, and workflows across complex enterprise environments. Headquartered in Toronto, Canada, Zafin partners with leading financial institutions across North America, Europe, the Middle East, Africa, and Asia-Pacific. As AI transforms the future of financial services, we're building the platforms that help regulated organizations adopt AI responsibly and at scale. What’s the Opportunity?   Reporting to the Director, Cloud Operations, the Lead Cloud Operations Engineer is a senior-level technical role that is responsible for leading a team of engineers focusing on leveraging cloud technologies to build scalable, reliable, and efficient systems that meet the organization’s and clients needs. Your primary goal is to implement and ensure that the team is successful in following best practices in ensuring our client’s applications and services run smoothly in the cloud environment while optimizing performance, security, and cost-effectiveness in a customer facing role for our rapidly expanding infrastructure.  Your responsible for the day to day technical tasks that your team performs, advocating for them, and connecting with management on how to enable and support the team to provide them with what they need to be successful, whilst rolling up your sleeves and working alongside them and your peers.  Your provide guidance and leadership to more junior members of the team, to carry out the tasks and outcomes set by management.          What Will You Do?   Align  with peers and management to ensure that best practices in cloud operations are  maintained  and adhered to    Provide technical guidance and leadership to team members and ensure they are  on-track  with  day to day  tasks    Support and align efforts to meet customer needs as a part of service delivery    Work with senior team members to learn, review, assess and improve infrastructure capabilities    Monitor and manage infrastructure, ensuring the highest levels of infrastructure availability    Install, configure, test,  maintain , operating systems, application  software  and systems management tools    Document and review the design, operations and troubleshooting of technology platforms and procedures     Troubleshoot incidents reported on the infrastructure    Perform Root Cause Analysis    Create and review Root Cause Analysis documentation    Present analysis to internal and external stakeholders    Monitor and test application performance for potential bottlenecks,  identify   possible solutions , and work with engineers to implement fixes    Maintain security, backup, and redundancy strategies    Author and  maintain  scripts to increase system efficiency    Identify ,  conceptualize  and execute automation engagements    Communicate proactively with customers and internal team members to deliver business value as a part of daily work management    Lead triage sessions