Job Opportunities API

The Public Ledger of Openings

← Back to the ledger

Lead Client Services Project Manager

NICE
CompanyNICE
CategoryCustomer Support
LocationUSA - Hoboken
RemoteOn-site (inferred)
EmploymentNot stated
LevelManager
SalaryNot stated by the employer
Posted12 May 2026
Last verified30 Jul 2026
SourceEmployer career page (greenhouse)
Applications are handled by the employer, not by us.Apply on the employer's site →
Description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Project Manager, NiCE Actimize  Role Summary The Project Manager (PM) in NICE Actimize Professional Services is  accountable for end‑to‑end delivery of client implementations , from Sales handover through Go‑Live and transition to Managed Services / Support. The PM owns  delivery governance, scope, schedule, budget, risk management, and client communication , ensuring projects are delivered  on time, within scope, and in line with contractual commitments , using the  PS Actimize Project Delivery Methodology (PDM) .  Key Responsibilities Develop and maintain the  integrated project plan , covering all XSE lifecycle phases Own  scope, schedule, budget, and resource planning Establish and maintain  RAID (Risks, Assumptions, Issues, Dependencies) Define and manage the  communication plan  (weekly status, SteerCo, exec updates) Drive day‑to‑day execution across Business Analysis, Architecture, Data, Configuration, and Testing teams Track progress against milestones and proactively manage slippage Coordinate cross‑functional dependencies (PS, DevOps, AppOps, Product, Client) Act as the  single point of accountability  for delivery outcomes Manage  scope changes  through formal Change Request / Change Order processes Own  project financials : forecasting, burn tracking, margin awareness, and invoicing alignment Escalate risks impacting scope, timeline, or commercials early and transparently Coordinate Go‑Live activities with Ops and Client teams Track and manage UAT issues to closure    Required Skills & Experience Must‑Have 8–12+ years of experience in  enterprise software / SaaS project management Strong experience delivering  Professional Services implementations Proven ownership of  scope, schedule, budget, RAID, and governance Experience managing multiple ,  complex, multi‑stream, client‑facing programs Excellent stakeholder management and executive communication skills Hands‑on experience with  change control and financial tracking Proven experience identifying, structuring, prioritizing, and resolving complex delivery problems across technology, data, and client domains Strong experience managing high ‑ severity delivery issues , including root‑cause analysis, corrective action planning, and executive escalation     Good to Have Experience in  Actimize , Financial Crime, AML, Fraud, Compliance, or Banking technology Exposure to  cloud‑based enterprise platforms Experience in service industry PMP / PRINCE2 / PMI or equivalent certification    Success Criteria for This Role A successful Actimize PS Project Manager: Delivers projects  predictably and transparently Protects  client trust and Actimize commercials Escalates early, manages risk proactively, and avoids surprises Drives disciplined execution using  Cloud  PS methodologies Ensures smooth transition from  implementation to BAU support   About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognize
HOUSE ADYour CV gets thirty seconds.CV writing and honest review. English & Greek.kaeros.app →
Lead Client Services Project Manager — NICE · Job Opportunities API