Job Opportunities API

Description Schedule: Monday – Friday | 8:30 AM – 5:00 PM Compensation: $29.00 – $32.00 per hour (based on experience) FLSA: Non-Exempt Location: Hybrid (Field-Based in Hiring County) This position is an individual contributor, not a People Manager Minimum Qualifications Residency: Must reside in the hiring county Experience: 3–5 years in case management, social services, or healthcare (preferred) Experience with: Medi-Cal, CalAIM, or Enhanced Care Management (preferred) Working experience of healthcare systems and community resources is a plus Excellent communication, organization, and time management skills Proficiency with documentation systems and technology Ability to effectively communicate both written and verbally Requirements: Valid California Driver’s License and active auto insurance meeting CA requirements Reliable personal vehicle for daily work use Successful completion of background check (including MVR) Must be able to travel up to 30-50% within the county to conduct in person visits Must successfully complete a Testlify skills assessment Must have a reliable working laptop for the first 21 days of employment (personal equipment stipend) until company issues laptop is received Must have effective Time Management skills Must have internet speed of - 300+ mbps download and 25+mbps upload Must be proficient in technology, including documentation systems, case management platforms, and communication tools Enhanced Care Management (ECM) DepartmentAbout Pacific Health Group (PHG) At Pacific Health Group (PHG), our mission is to transform lives through compassion-driven, community-based healthcare. Through our Enhanced Care Management (ECM) program, we support vulnerable members by addressing the full spectrum of medical, behavioral, and social needs — including housing instability, food insecurity, behavioral health concerns, transportation barriers, and complex care coordination. PHG is committed to delivering person-centered, trauma-informed care that empowers members while strengthening community health outcomes. We believe exceptional care begins with exceptional staff training, mentorship, and leadership. Position Summary The Lead Care Manager (LCM) Trainer / Advisor is responsible for the comprehensive onboarding, training, mentorship, and field development of newly hired Lead Care Managers within PHG’s ECM program. This role serves as the operational and clinical training bridge between new hire orientation and independent field readiness. The LCM Trainer ensures all newly hired staff are fully trained in ECM workflows, CalAIM requirements, documentation standards, member engagement strategies, systems navigation, community-based care coordination, and PHG customer service expectations. The Trainer plays a critical role in shaping department culture, reinforcing accountability, and ensuring consistency in member experience across the organization. This position requires strong leadership, operational knowledge, field coaching ability, and a deep understanding of whole-person care. Why This Role Matters The LCM Trainer directly impacts the quality, consistency, and effectiveness of PHG’s ECM services. Through hands-on training, field mentorship, real-time coaching, and ongoing performance support, the Trainer helps ensure every Lead Care Manager is equipped to confidently manage complex member needs while representing PHG with professionalism, empathy, and integrity. This role helps build a high-performing ECM department by developing staff who are: Clinically and operationally competent Compassionate and member-focused Skilled in de-escalation and engagement Timely and accurate with documentation Comfortable navigating field-based and community-based care coordination Aligned with PHG’s standards, workflows, and mission Core Responsibilities New Hire Training & Onboarding Lead full onboarding and orientati