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Certified Group is committed to partnering with customers to deliver innovative scientific solutions and expertise – So The World Can Trust In What It Consumes™. Our network of 30+ North American and European laboratories serves the food & beverage, dietary supplements, cosmetics, OTC, tobacco/nicotine, cannabis, and hemp industries. Our Brands Certified Group is comprised of a set of specialized brands that collectively deliver laboratory testing, regulatory consulting, and certification & audit services across highly regulated industries: Certified Laboratories – Provides comprehensive analytical and microbiological testing, primarily supporting food, beverage, cosmetics, OTC, and dietary supplement industries. Food Safety Net Services (FSNS) – A leading network of ISO-accredited laboratories across North America, focused on food safety testing, operational support, and technical services for the food industry. Labstat – A global leader in contract research and testing for nicotine, tobacco, cannabis, hemp, and next-generation products, with deep expertise in analytical chemistry and toxicology. EAS Consulting Group – A regulatory consulting firm offering expert guidance, training, and auditing support across FDA, USDA, and other regulated sectors, powered by a large network of independent advisors. FSNS Certification & Audit – Provides accredited third-party auditing and certification services, including food safety, animal welfare, and GMP programs.     Job Summary The  Lab Director  leads a high-complexity, high-volume microbiological and chemical testing laboratory. This role is responsible for all day-to-day operations including team leadership, quality and safety, financial management, and customer engagement. Acting with a strong general manager mindset, the Lab Director owns the site’s performance, including profit and loss (P&L) responsibility, resource planning, and continuous improvement.   Key Responsibilities Core Operations Lead the lab to deliver high-quality, efficient testing aligned with company goals. Conduct daily huddles with operations and supervisors to set priorities and allocate resources. Maintain up-to-date technical competence and stay informed on industry developments. Quality & Safety Ensure ISO 17025 compliance and audit readiness. Champion a culture of quality and safety; maintain sanitary and organized lab conditions. Monitor lab equipment functionality and coordinate timely maintenance or replacement. Customer Engagement Serve as the lab’s primary point of contact for clients. Deliver exceptional service with timely and accurate responses to inquiries and concerns. Support client retention and growth by exceeding expectations and turnaround time goals. People Leadership Lead a large, multi-shift team (40–100+ employees). Forecast staffing needs and align schedules with testing volume. Recruit, train, coach, and retain high-performing employees. Develop supervisors into effective people leaders and ensure accountability at all levels. Promote cross-training and career growth aligned with internal career ladders. Profitability Own and manage the site’s financial performance. Optimize operational costs related to labor, inventory, couriers, and vendors. Drive productivity and cost-efficiency while maintaining service excellence. Innovation & Continuous Improvement Champion problem-solving and new ideas for improving service, quality, and efficiency. Serve as a key contributor to Certified Group enterprise-wide projects and pilots. Maintain a visible presence in the lab to provide real-time coaching and support.   Qualifications Bachelor’s degree in chemistry, biochemistry, or related fields. MBA preferred Hands-on experience utilizing analytical methods and ins