Job Opportunities API

•         Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. •         Ability to understand varied and complex product configurations and support customers through various means of communication including email, phone, chat, forums and social media. •         Identify, resolve or manage the resolution of system issues •         Troubleshoot platform issue raised by clients or internal and escalate to the next level if can’t be solved beyond the expertise •         Communicate to other department and teams keeping stakeholders and management informed •         Updating and managing Knowledge base •         Manage escalation process of issues from L1 •         Mentor Technical Support Specialists (L1) to help them understand more complex issues/ configurations Own and track tasks within SLAs Requirements Specialist Knowledge/Experience Required •         Experience in a relevant position; •         Experience in software testing and correction •         Consistent performance under pressure •         Demonstrated success at troubleshooting and excellent communication skills •         Strong knowledge/skills in at least 4 areas from the list below:   o    No-SLQ (Mongo) o    Linux/UNIX systems o    JSON and XML syntax o    RESTFul API o    GIT (understanding, work experience) o    Basic scripting and programming: XML, JavaScript and Bash   Desirable knowledge/skills: o    Jenkins (ability to develop jobs) o    Knowledge of AWS CloudWatch or MS Azure o    Experience in Confluence apps (Connect, Jira) o    Message Broker system (AMQ)   •         Work experience with workflow solutions •         ITIL Certification •         Familiarity with graphics and video editing software   Desirable: •         Familiarity with graphics and video editing software •         Knowledge and experience working with packet analyzer programs •         Bachelor’s degree or equivalent tertiary qualification or certification •         ITIL Certification   People Skills •         Strong team player with ability to work with remote and international teams •         Highly organized, structured and process-oriented, with great attention to detail, accuracy and consistency •         Self-motivation and drive - confidence to work on own initiative and with limited supervision and •         Ability to effectively prioritize and manage conflicting internal and external tasks •         Positive, can-do attitude, problem solver, inspiring and driven •         Able to communicate effectively at all l