Job Opportunities API

Koala is a global furniture brand bringing Australian design and innovation to the world. We create forward-thinking products that solve problems for people and homes everywhere, driven by our purpose to make the world a more comfortable place. We’ve always believed in doing things differently, whether in the way we develop products, how we do people and culture, or the way we bring the brand to life. That mindset has fuelled our growth, helping us disrupt categories in ways that are creative, bold and often unexpected. While we’re a household name in Australia, our journey on the global stage is only just beginning. Since launching in 2015, our furniture has reached homes across Australia, Japan, the US and the UK. As a B Corp-certified, customer-obsessed, and data-led company, we’re committed to revolutionising furniture for generations to come through design, innovation, and meaningful sustainability. Role Description (English) Japanese version follows. At Koala Aoyama Store & Koala Cafe, our mission is to transform our physical retail environment of “just a mattress store” into a premier destination where customers can immerse themselves in the world of Koala through touch and feel, taste, and aroma. As a Cafe Manager, you will direct the flagship Koala Cafe in Aoyama, overseeing the intersection of culinary quality, stringent hygiene, and staff leadership. Your objective is to champion a premium hospitality experience that enriches our brand prestige and ensures seamless daily operations. The successful candidate will demonstrate profound food and beverage expertise coupled with a proven track record in operational management. More concretely: Drive Showroom Performance Increase foot traffic Extend customer dwell time Support mattress and furniture conversion indirectly Create a reason to visit beyond shopping Strengthen Brand Experience Translate Koala’s comfort philosophy into a sensory experience Deliver a consistent, warm, urban laid-back hospitality style Make the café part of the Koala world, not a separate business Operate Efficiently & Profitably Maintain strong cost control (COGS, waste, staffing) Ensure operational excellence and food safety Build a scalable café model for potential future retail expansions Build Community & Repeat Visits Become a neighborhood touchpoint in Aoyama Host events, tastings, seasonal activations Encourage repeat visits independent of purchase intent Key Responsibilities Operational Leadership Oversee all daily café operations Ensure food safety, hygiene, and compliance with Japanese regulations Manage opening and closing procedures Maintain cleanliness and visual presentation aligned with Koala brand standards Develop and maintain cafe SOPs for all key processes Food & Menu Ownership Maintain quality and consistency of signature items (avo toast, salmon bagels, granola bowls, pastries, etc.) Support seasonal menu updates in collaboration with Marketing Develop seasonal menu briefs including theme/concept, cost breakdown, and pricing Manage supplier relationships and stock control Control food waste and COGS Team Management Lead 1 full-time barista + 4 part-time staff Create shift schedules Train team on service standards and product knowledge Foster a positive, energetic, and brand-aligned team culture Onboard new staff in line with cafe growth needs or changes. Customer Experience Ensure a warm, premium but relaxed service experience Handle customer feedback and resolve issues Act as a brand ambassador within the showroom environment Establish a structured customer feedback loop with documented actions Community & Events Plan and execute quarterly community activations, tastings, and seasonal events Collaborate with Marketing on in-store