Job Opportunities API

The Knowledge Management Specialist leverages strong clinical knowledge and product expertise to bridge the gap between core development and regional teams via documentation collateral and engagement. This role ensures product adoption by translating complex product features into meaningful guidance and assisting with the feedback loop to the core product team. The ideal candidate is a problem solver with strong communication and instructional skills.   Responsibilities   Develop and maintain high-quality EHR product collateral for stakeholders including sales, implementation, support, training teams, and customers. Simplify complex product features into clear documentation, videos, diagrams, and other collateral. Collaborate with agile teams on design, usability, and workflow mapping to improve product experience. Provide guidance on system capabilities, configuration options, and best practices. Ensure accuracy and consistency of collateral by reviewing product updates and specifications. Create and deliver multimedia content for new releases and feature enhancements. Partner with regional teams to integrate best practices into training programs. Qualifications   Practical operational experience in healthcare organizations (quality, safety, care management, care coordination, PAS, analytics, etc.) Background in EMR implementation, training, or product support. Strong understanding of healthcare workflows. Excellent communication skills with the ability to simplify complex concepts. Strong attention to detail, organizational skills, and ability to work both independently and collaboratively. Experience working in agile development environments. Proficiency with documentation and multimedia tools (e.g. Confluence, Camtasia). Experience using AI-assisted tools (e.g. copilots, summarization tools, or chatbots) with an ability to critically evaluate and verify AI-generated outputs Demonstrated ability to learn, evaluate, adapt to, propose and implement AI-augmented workflows in order to continually enhance your own, and the team’s productivity   Education   Bachelor’s degree in Healthcare Administration, Clinical Informatics, Health IT, Communications, or a related field preferred. 3+ years of experince Additional certifications in EMR systems or healthcare IT documentation are a plus. We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States. InterSystems is providing a current good faith estimate of the anticipated base salary range for this position depending on a variety of factors including experience, education, skills, and performance. Other compensation may include a discretionary annual variable target incentive. The company also provides generous employee benefits including: Medical, vision, and dental insurance Short-term and long-term disability, and life insurance 401(k) Profit Sharing Contribution Paid Time Off and Holidays Parental Leave Tuition reimbursement The estimated base compensation range for this role is: $84,000 — $108,000 USD About InterSystems InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978