Job Opportunities API

Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one. Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles. As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains. We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world. Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands. About the Role:   This role will be responsible for Knowledge management and AI Agent management. From the knowledge management perspective the role will be responsible for managing the acquisition, organization, sharing, and maintenance of Planet’s knowledge base. This will be tightly integrated with AI Agent management to ensure accurate and relevant recommendations are provided as well as identifying gaps and corrective actions with existing knowledge content. You will build solid relationships  with customer engineering, product management, and education teams to ensure information related to product releases, known issues, best practices, and troubleshooting processes are accessible internally and externally. This knowledge will also be critical for our AI Agent strategy to provide our customer and partners information they require to ensure their success with Planet products and services. This is a full-time, hybrid role which will require you to work from our Berlin or Haarlem office 3 days per week. Impact You’ll Own: Knowledge acquisition, organization, and Knowledge Base management. Knowledge Management Strategy and Implementation. AI Agent management including monitoring, review, and optimization of agent responses to identify and correct issues with accuracy and relevance of recommendations. AI Customer and User Engagement. Design, scope and create custom AI Agents. Ethical KM/AI Practices. Translate complex information: They simplify technical concepts and translate them into clear, concise language for diverse audiences (technical and non-technical). Data Management and Governance. Build solid relationships with partner teams including engineering, Customer Success, sales, and product management. What You Bring: 4+ years of knowledge management and technical writing experience. Bachelor's degree in Computer Science, Computer Engineering, or equivalent. Solid understanding of AI, machine learning, and natural language processing (NLP). Experience creating/using AI Agents and familiarity with AI agent architectures. Familiarity with scripting languages (JavaScript, Python, Perl) and GIS applications (ESRI, QGIS). Experience with geo-spatial data, satellite imagery, and remote sensing. Experience with Zendesk, JIRA, or comparable ticketing systems. Excellent communication and interpersonal skills with the ability to clearly articulate technical solutions. Ability to translate AI capabilities into tangible business value and analyze outputs. What Makes You Stand Out: Customer-focused mentality and proactive problem-solving skills. Exceptional ability to organize complex issues and situations and strong attention to detail. Ability to exce