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🌍 A Bit About Us We’re Doccla , and we’re redefining where and how healthcare is delivered. Our Virtual Ward and Remote Monitoring Solutions enable hospitals and health systems to care for patients at home. We support patients across the full care journey from early discharge and acute recovery to long-term condition management and proactive care. We provide everything clinicians need to deliver safe, effective Virtual Care: medical-grade devices, logistics, patient onboarding, EHR integration, and an end-to-end clinical platform built around real-world workflows. We currently work with over 60% of NHS ICBs and supporting health systems across the including UK, Ireland, France, and the DACH region to reduce hospital pressure, improve outcomes, and create a more resilient model of care. We’re backed by top European investors, having secured £35m in Series B funding led by Lakestar, with participation from Elaia, General Catalyst, Speedinvest, and Bertelsmann. 🚀 Why Join Us? This is your chance to join Doccla at a key stage in our growth . We’re building the category leader in Virtual Care and Remote Patient Monitoring. You’ll be part of a highly entrepreneurial, mission-driven team that combines expertise across clinical, technical, commercial, and operational domains. We’re solving real problems for patients and health systems and growing fast. 🧑‍💼 The Role As a Key Account Manager, you own a portfolio of NHS accounts end to end. You are the single point of accountability for everything that happens on your accounts, and you are measured above all on two things: how happy your clients are, and how much your accounts grow. Growth here means deepening the relationships you already have. You grow the number of patients on existing pathways, add new clinical pathways, and lead clients through virtual ward delivery and into proactive, population-level care. You build trust at every level of the client, from the ward nurses using our platform every day to the senior executives who sign the contracts. Delivery excellence and genuinely happy clients are the foundation that makes all of this possible. ✅ What You'll Do Own your accounts end to end Act as the named owner and single point of accountability for a portfolio of NHS accounts Keep your clients as happy as possible, and treat their satisfaction as the foundation of everything, because happy clients renew, grow and advocate Own the account plan, the renewals and the relationship from end to end, supported by your Key Accounts Lead and Operations team. Be the voice of your clients inside Doccla, and their point of escalation when they need one Grow your accounts Grow the number of patients on existing pathways, so every account reaches its full potential Add new clinical pathways to accounts that are ready for them Identify and lead expansion from virtual ward delivery into proactive, community-based care for the highest-risk populations Use the client's own data to size each opportunity and build the business case, working with the commercial and clinical teams Carry and deliver against a retention and growth target, and lead renewals early to secure contracts on strong terms Build relationships at every level Build trusted relationships across the whole client, from ward nurses and clinical leads, through operational and senior executives. Become genuinely embedded in how your clients work, so you spot opportunities and risks before anyone else does Lead client meetings independently: steering groups, Quarterly Business Reviews and executive reviews, with support of the Partnership Managers. Turn satisfied clients into advocates, case studies and references Oversee delivery and implementation Oversee delivery across your accounts and the implementation of new clients and new pathways, coordinating Product, Clinical, Patient Support