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Job Title:               Junior Network Support Engineer (NOC) Location:               Cardiff (hybrid with travel) Salary:                   £26,300 Contract type:      Permanent   #LI-Hybrid   About the role   Ready to turn your networking knowledge into real-world experience? Whether you've recently graduated with a Network or Security-focused degree or earned your CCNA, this is an exciting opportunity to start your career with a team that will support your professional growth from day one. We are looking for a motivated and enthusiastic Junior Network Support Engineer to join our dynamic team. This is an excellent opportunity for someone at the start of their networking career who is eager to learn, develop technical expertise, and gain hands-on experience supporting a wide range of customer network infrastructures. The role will initially involve a period of training and onboarding in Cardiff, working alongside experienced engineers to build your technical knowledge and confidence. Once fully trained and up to speed, you will join our 24/7 support rota, attracting a competitive shift allowance in addition to your salary. The role will also involve regular travel to a customer site in Cambridge, providing valuable exposure to networking environments and direct customer engagement. As a Junior Network Support Engineer, you will assist with the day-to-day monitoring, maintenance, troubleshooting, and support of our customers' corporate network infrastructures, helping to ensure reliability, performance, and security across critical business systems   Please note that this is a Hybrid role with onsite requirement 3 days a week. A full UK driving licence and access to a vehicle is required due to the nature of the role   What you’ll do Installation & Configuration – Assist with the installation, configuration, testing, and commissioning of networking hardware and services, including routers, switches, wireless access points, and firewalls. Monitoring & Maintenance – Proactively monitor network performance and availability using industry-standard monitoring tools, carrying out routine maintenance and supporting planned upgrades to ensure optimal reliability. Troubleshooting & Support – Provide first and second-line support for network-related incidents, diagnosing and resolving connectivity, performance, and infrastructure issues in a timely manner. Documentation – Create and maintain accurate technical documentation, including network diagrams, configuration records, procedures, and support knowledge articles. Network Security – Support the implementation and maintenance of network security controls, policies, and best practices to protect customer environments from threats and unauthorised access. Collaboration & Learning – Work closely with senior network engineers and colleagues across the Cloud, Cyber and IT teams, contributing to projects while developing your technical knowledge and practical experience. Customer Engagement – Support customer environments remotely and through regular visits to customer sites, building strong working relationships and delivering a high standard of service. 24/7 Operational Support – Following successful completion of your training programme, participate in the team's 24/7 support rota, providing out-of-hours support as required and receiving the associated shift allowance. Requirements What we are looking for?   Essential   A foundation in networking gained through a degree, apprenticeship, certification, employment, or practical hands-on experience. A willingness to learn, develop technical skills, and build a career within a cu