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Junior Application Support Analyst

Iagjme
CompanyIagjme
CategoryEngineering
LocationDurban, KwaZulu-Natal, South Africa
Remote—
EmploymentNot stated
LevelEntry
SalaryNot stated by the employer
Posted22 Apr 2026
Last verified30 Jul 2026
SourceEmployer career page (oracle)
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Description
Provides first-level technical support for BET software systems, focusing on issue identification, troubleshooting, and resolution using SOPs. Responsibilities include logging product issues, testing systems, monitoring dashboards, and escalating complex problems as needed. Operates in a 24/7 support environment with scheduled shifts. Ensures SLA compliance, collaborates with cross-functional teams, and maintains effective client communication to deliver high-quality support and customer satisfaction.
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