Job Opportunities API

ProArch is looking for a skilled and proactive Jira Administrator to manage, configure, and optimize our Atlassian Jira environment. The ideal candidate will work closely with Project Managers (PMs) and cross-functional teams including development, QA, operations, and business stakeholders to ensure that Jira is effectively aligned to organizational workflows, processes, and reporting needs. This role is central to enabling smooth project delivery and agile operations across the organization. Key Responsibilities System Administration & Configuration •       Administer Jira Software, Jira Service Management, and Confluence instances (Data Center). •       Create and maintain projects, issue types, workflows, screens, fields, permission schemes, and notification schemes. •       Configure and manage boards (Scrum and Kanban) to support agile delivery teams. •       Manage user accounts, groups, roles, and access permissions across Jira projects. •       Perform regular system health checks, audits, and licence management. Workflow Design & Optimization •       Collaborate with teams to understand business processes and translate them into effective Jira workflows. •       Design, test, and implement custom workflows, automation rules, and post-functions. •       Continuously review and optimize configurations to improve team efficiency and data integrity. Integrations & Automation •       Set up and manage integrations between Jira and other tools such as Confluence, Slack, GitHub, Bitbucket, and CI/CD pipelines. •       Build and maintain automation rules using Jira Automation and third-party add-ons (e.g., Script Runner, Automation for Jira). •       Work with REST APIs for custom integrations and data extraction were required.   Reporting & Dashboards •       Design and maintain dashboards, filters, and reports to provide real-time visibility of project status, team velocity, and KPIs. •       Support leadership with data-driven insights through custom reports and gadgets. •       Manage and maintain Jira Query Language (JQL) filters for various teams. Support & Training •       Act as the primary point of contact for Jira-related queries, issues, and requests. •       Provide onboarding training and documentation for new users and project teams. •       Troubleshoot and resolve system issues in a timely manner, escalating to Atlassian support when necessary. •       Maintain up-to-date documentation of configurations, processes, and customizations. Upgrades & Compliance •       Plan and execute upgrades, migrations, and patch management activities with minimal disruption. •       Ensure the Jira environment complies with organizational security policies and data governance requirements. •       Evaluate and recommend Atlassian marketplace apps and plugins as business needs evolve. Jira Lifecycle Management •       Own and manage the end-to-end lifecycle of the Jira platform from initial setup, configuration, and onboarding through to ongoing maintenance, version upgrades, and eventual decommissioning or migration. •       Define and enforce Jira governance standards, including project naming conventions, issue type taxonomies,