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ITSM Operations Analyst

Accenture Federal Services
CompanyAccenture Federal Services
CategoryOperations & Admin
LocationWashington
RemoteOn-site (inferred)
EmploymentNot stated
LevelNot stated
SalaryNot stated by the employer
Posted27 Jul 2026
Last verified30 Jul 2026
SourceEmployer career page (greenhouse)
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Description
  At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.    Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.    Join us to drive positive, lasting change that moves missions and the government forward!   You Are: ITSM Operations Analyst The Work The Project Analyst will support the Migration PM for the M365 tenant migration. This role assists with managing project timelines, coordinating cross‑functional teams, and supporting a variety of stakeholders throughout the migration effort. The Project Analyst will track and manage project status, risks, and task delivery across the overall project plan and will also support the PM with meeting‑material creation and stakeholder communications. Key Responsibilities Support the Migration PM in managing the M365 tenant‑migration project plan Coordinate cross‑functional teams and assist with day‑to‑day project execution Track and manage project timelines, risks, issues, and deliverables  Assist with meeting‑material creation, documentation, and stakeholder communications Maintain project status updates, dashboards, and governance materials Support stakeholder engagement through preparation of reports, notes, and action‑item tracking Ensure alignment of project activities with migration requirements and strategic goals Here’s What You Need: Bachelor’s Degree required Experience supporting project or program management activities Ability to track and manage timelines, risks, and cross‑team coordination Strong communication and documentation skills  Ability to work effectively with technical and non‑technical stakeholders Strong organizational and problem‑solving abilities Bonus Points If: Experience supporting cloud or M365 migration efforts Background in federal delivery or governance environments Skills in Project Delivery Skills in Project Management Skills in Team Leadership Skills in Communication Skills in Problem Management Eligibility Requirements Must be a U.S. Citizen – dual citizenship accepted #LI-Platforms     As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland . The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.   The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is: $53,900 — $120,100 USD   What We Believe As a company wholly dedicated to serving the US federal government, we bring together th
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ITSM Operations Analyst — Accenture Federal Services · Job Opportunities API