Job Opportunities API

Education Perfect is an EdTech platform designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential. As an EPeep, you’ll work on projects that have a real impact on students' lives and have the freedom, support and resources you need to develop your skills and grow your career. We're looking for an experienced and hands-on IT Systems Manager to join our Operations team, reporting directly to the COO. In this role, you'll take ownership of Education Perfect's IT operations end-to-end, leading a small, distributed team across New Zealand and Vietnam, managing our support experience, and ensuring our people have the technology they need to do their best work. You'll also be the operational owner of EP's IT security and compliance posture, embedding the controls, processes and evidence that keep our ISO 27001 certification in good standing year-round. This is a role for someone who brings senior experience but isn't afraid to get into the details, a natural executor with an operational mindset, who can balance leading a team with rolling up their sleeves when it counts. If you thrive in a fast-paced SaaS environment, enjoy solving complex problems pragmatically, and have a track record of delivering meaningful IT improvements, we'd love to hear from you. What you will do Team Leadership- Lead and support two IT Specialists across different time zones (NZ and Vietnam), providing clear direction, prioritisation guidance, and day-to-day coaching. Foster a collaborative, high-output team culture for the duration of the contract. Ticket Queue & SLA Management- Own the IT support queue, ensuring tickets are triaged, assigned, and resolved within agreed SLAs. Monitor queue health, identify bottlenecks, and implement practical measures to keep service levels on track. Onboarding & Offboarding-  Ensure all technology provisioning for new starters and secure deactivation for leavers is completed on time and in line with EP’s standards. Tech Procurement & Asset Tracking- Manage procurement of hardware and peripherals for new hires, working within budget and lead-time constraints. Maintain accurate asset records and ensure the asset register is up to date at all times. ISO 27001 Audit Support- Work with EP’s Group Director Engineering, COO and relevant stakeholders to prepare evidence, resolve gaps, and support the team through the audit cycle. Torii Rollout & Zluri Migration-  Lead the operational delivery of EP’s transition from Zluri to Torii as the primary SaaS management platform. This includes coordinating data migration, onboarding the team to new workflows, and ensuring continuity of SaaS visibility throughout. About you Proven experience leading or mentoring IT support teams, ideally across multiple time zones or in a remote-first environment Strong hands-on experience managing IT support queues, triaging tickets, and delivering against SLAs in a fast-paced environment Experience with onboarding and offboarding processes, including user provisioning, access management, and device setup Demonstrated experience managing hardware procurement and maintaining accurate asset registers Familiarity with SaaS management tools (e.g. Torii, Zluri or similar) and overseeing system implementations or migrations Solid understanding of information security practices, with exposure to frameworks such as ISO 27001 or similar Experience working cross-functionally with stakeholders (e.g. Engineering, Security, People teams) to deliver IT outcomes Strong problem-solving skills, with the ability to identify bottlenecks and implement practical, scalable improvements Comfortable working in a high-growth or evolving environment, balancing day-to-day operations with longer-term improvements Equitable o