Job Opportunities API

Hi, we're TechnologyAdvice. Headquartered in Nashville, Tennessee, TechnologyAdvice helps millions of B2B technology buyers make smarter decisions by providing trusted research, practical guidance, and connections to the world's leading technology brands. Our work spans 30+ media brands and 50+ newsletters, supported by a global team across the United States, United Kingdom, Singapore, Australia, and the Philippines. We're a remote-first company that values curiosity, collaboration, and growth. We invest in our people, embrace AI and new technologies to improve how we work, and create opportunities for team members to build meaningful careers. Many of our leaders have grown from within, including our CEO, who started here as an intern. We believe great work happens when people feel connected. Through company all-hands, team events, Slack communities, learning sessions, and in-person gatherings, we create intentional opportunities for our global team to collaborate, build relationships, and celebrate successes together. All positions are open to remote work unless otherwise specified in the requirements below.   The opportunity The IT Support Lead for APAC will play a crucial role in guiding and managing the IT team, ensuring the efficient delivery of services and support. This position involves overseeing technical projects, troubleshooting issues, and maintaining robust network security. Additionally, the IT Team Lead will collaborate with other departments to align IT strategies with overarching business goals, fostering seamless integration and optimal performance across the organization. You must have 2+ years of experience as a Team Leader or Manager to succeed in this role. Employment Level: Team Lead Employment Type: Full Time Working Hours: 4:00 pm PHT to 1:00 am PHT   What you'll do Oversee daily activities, including ticket management and strategic projects, ensuring smooth operations. Facilitate seamless communication and collaboration between IT teams in the APAC region and the United States, streamlining processes and enhancing efficiency. Configure networks, manage Google Workspaces and provide end-user support. Refine onboarding and offboarding procedures to ensure employees are productive from day one. Champion security improvements, securing hardware and systems while providing daily hands-on support to users and the team to meet business goals. Maximize vendor value and impact by managing new and existing vendor relationships. Handle hardware procurement logistics, shipping/receiving, and repairs/upgrades for APAC staff, ensuring optimal operational efficiency.   Who you are Must have 2+ years of experience as an IT Team Leader or Manager. 4+ years of IT experience with exposure to various facets of IT, including end-user support, security, networks, remote environments, and access management. 1+ year of managerial or project leadership experience. Previous IT logistics experience in the Philippines or within the APAC region is preferred. Experience in a SaaS-centric environment utilizing Office 365 or Google Workspace, Slack, MDMs, and other cloud management tools to support 400+ team members. Background in supporting both Mac and Windows environments for end-users. Ability to think creatively and anticipate challenges without requiring additional supervision. Excellent verbal and written communication skills, suitable for both technical and non-technical audiences. Organized and detail-oriented. Ability to multitask effectively. Capability to make decisions under pressure with little or no supervision. Relevant certifications such as CompTIA A+, Cloud+, or Security+ are preferred. Experience in Information Security, including certifications like CISM or CISSP, is preferred. Must have a working laptop/pc and internet and back-up connection Agile professional who excels in a fast-paced environment and thrives